Senior Business Analyst

Welcome to a place where people are at the heart of everything we do.  

Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you’ll find a place where you’ll have many opportunities to learn and develop while working on engaging projects.  

We are a firm 100% owned by its employees and we value a collaborative and entrepreneurial mindset. You will have the flexibility to manage your work on your own terms and define what work-life balance means to you.  

When you join CIMA+, we welcome you to a place that you can call home.

The incumbent's mandate will be to work closely with the organization (corporate sectors and business expertise centers), to identify and analyze business needs arising from business initiatives as well as strategic initiatives. He/she will ensure the traceability of needs, from the definition of business initiatives to the deployment of recommended technological solutions. The incumbent will act as a true strategic advisor to the various business sectors, and as a liaison between the different teams in the Information Technology Vice-Presidency responsible for implementing, supporting and improving solutions. The person in charge may be required to manage the backlog of business requirements leading to requests for changes to the ERP and CRM systems supporting both financial processes and core business processes (lead-to-cash value chain). 

Primary Responsibilities 

• Support business sectors in implementing various initiatives to achieve prioritized strategic objectives
• Understand the business context it will support, so as to identify the impact of process and solution evolution on the organization's operations
• Structure, qualify, and prioritize business needs in collaboration with stakeholders, based on value and impact criteria
• Carry out the various stages of the demand management process
• Analyze current business processes and define future business processes
• Act as an advisor to business units by challenging needs, clarifying issues, and recommending appropriate solutions
• Identify, analyze, document, prioritize and validate the organization's business needs and requirements
• Collaborate with IT architects and functional analysts to identify solutions and transform functional requirements into technical specifications
• Contribute to change management
• Facilitate product and service implementation while ensuring that the advertised value is met
• Contribute to the development of the test strategy and define the acceptance test plan
• Work in collaboration with the Operational Excellence department, which undertakes continuous improvement initiatives related to the quality system
• Support the business sector during the deployment of new processes, tools or technological solutions 
• Ensure traceability of needs and expected benefits, from the definition of initiatives through to the implementation of solutions

Skills and competencies required  

• Experience in preparing IT project studies (cost-benefit analyses, business cases)
• Knowledge of project delivery methodologies (Cascades and Agile) and development cycles
• Knowledge of ticket and project management software (Atlassian, ServiceDesk) or any other equivalent software, an asset
• General ERP knowledge an asset
• Knowledge of the BPMN 2.0 process documentation standard, an asset
• Proven aptitude for teamwork, collaboration and customer service
• Rigorous, respectful of existing methodologies, deadlines and activities under his/her responsibility
• Strong analytical, problem-solving and information-processing skills
• Autonomy, curiosity and the ability to learn quickly in order to deliver in a changing environment
• Influence, persuade and be recognized as an agent of change
• Customer focus
• Demonstrated interpersonal skills and excellent oral and written communication skills
• Advanced workshop facilitation, peer presentation and leadership skills 

• University or college studies in business, computer science or engineering
• Minimum of seven (7) years of relevant experience
• Training or experience as a business analyst or product owner, an asset 
• Knowledge of the professional services industry an asset 
• Bilingual English and French (spoken and written): bilingualism is an essential requirement for this position, as it enables effective collaboration with our various stakeholders
• Certifications such as Capability in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®), an asset 
• Integrity, team spirit, and a commitment to excellence 

If you have any questions, please contact Ibrahima Amadou LY

#LI-Hybrid 

At CIMA+, we value diversity of talent and perspective. You think you can add value, but don't meet all the job requirements? We invite you to apply, because everyone has something unique to offer. The outstanding talents that choose to join us at CIMA+ soon realize that we go all out to encourage them to grow. We look forward to hearing how you can contribute to our success.  

Why choose CIMA+? Because we offer you: 

• Comprehensive Group Benefits available from day one for all permanent employees working at least 20 hours per week 
• Employee and Family Assistance Program 
• Retirement Savings Plan (RRSP) with up to 4% employer contribution 
• As an employee-owned company, an annual opportunity to purchase shares for all employees 
• Flexible work schedule in a hybrid work mode  
• Work/Life balance policy across Canada 
• 3-5 weeks of vacation, based on years of relevant experience 
• Tailored training to improve your existing skills

At CIMA+, we recognize the richness and diversity of each individual’s experience. Compensation for this role is therefore based on the candidate’s experience, skills, and qualifications, while maintaining internal equity. The level and associated salary may vary depending on the candidate’s profile.

CIMA+ uses an applicant tracking system that includes an automated match score feature. However, this score is not used to screen, assess, or select applicants. All hiring decisions are made through human review.

Ethics and integrity are fundamental values at CIMA+. That is why we are committed to ensuring equal access to resources and opportunities for candidates, regardless of their identity (race, ethnicity, colour, religion, gender, age, disability, sexual orientation, gender identity or expression, socio-economic status or background, etc.).​

In keeping with the principles of employment equity, we encourage all applications, including, but not limited to, those from women, Indigenous people, people with disabilities and visible minorities. We also encourage candidates to complete the self-identification form when applying for employment.​

Accommodations are available on request. Your Business Partner will process your request.

Find out about The CIMA+ advantage - CIMA+.