Senior Business Analyst - IT

HealthHelp - A WNS Company (www.HealthHelp.com), is the leader in the field of healthcare utilization and care management. We have gained this position by actively working to change out-of-date practices with a collaborative, non-denial based approach. Our methodology helps payors achieve a higher return on investment, gives providers education programs that better inform physicians, and ensures quality and safety for the patients needing treatment. HealthHelp’s innovative approach and strong IT capability in specialty benefits management means that staff will move healthcare forward when provided with evidence-based solutions and second opinions. HealthHelp's staff is comprised of healthcare professionals who make a difference every day. HealthHelp has a desire to fill their company with talented and innovative people who want a career path filled with success and personal growth. Our specialty benefits management services are broad and include, Cardiology, Oncology, Radiology, Radiation Therapy, Sleep Care, and Musculoskeletal Care. HealthHelp is headquartered in Houston, Texas. HealthHelp provides equal opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws. If you need assistance in completing this application due to a disability, please contact a member of the Talent Acquisition Group to request an accommodation or an alternative application process by emailing [email protected]

SUMMARY

We are seeking a technically strong Product Owner to lead the evolution and optimization of our core utilization management applications. This role owns workflow optimization, and routing logic to ensure our platforms effectively support clinical review, authorization decisioning, and operational efficiency. The ideal candidate combines technical aptitude with deep workflow understanding to drive scalable, compliant, and high-performing clinical operations.

Key Responsibilities:

•    Serve as the primary point of contact for documenting technical requirements, with visuals, across all assigned application workflows.

•    Collaborate with Clinical Operations & Compliance to align workflows with HealthHelp business rules and regulatory standards to gather, define, and prioritize requirements.

•    Lead sprint planning, backlog grooming, and release planning activities.

•    Partner closely with Engineering and QA to validate logic for successful implementation.

•    Ensure user story statuses are current and include detailed logic, edge cases, and clear acceptance criteria.

Technical & Functional Leadership

•    Strong technical aptitude with the ability to understand application workflows, system dependencies, and data flow across clinical platforms.

•    Comfortable using SQL to validate system outcomes, investigate defects, and support root-cause analysis in partnership with engineering teams.

•    Ability to write and execute SQL queries (SELECT statements, joins, filters, aggregations)

•    Review and interpret stored procedures to understand application logic and system behavior

 

•    Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field, or equivalent practical experience.

•    Exceptional communication and collaboration skills with both technical and non-technical stakeholders.

•    Strong organizational skills and attention to detail in managing competing priorities.

•    Experience working in Agile/Scrum environments and using Azure DevOps.

Compensation Disclosure

The base salary range for this position is $115,000 to $135,000 annually. This represents the base pay range that we reasonably expect to offer for this position.

Final compensation will be determined based on a variety of factors, including but not limited to the candidate’s experience, education, skillset, and location.

In addition to base pay, this role may be eligible for performance-based bonuses, incentive pay, or commissions, which are not included in the listed base salary range.

WNS complies with all applicable federal, state, and local pay transparency laws, including those in California, Colorado, New York, Washington, and Illinois.

Note: For complete compensation information, please refer to the job posting on our official careers page.

Benefits Overview

Our benefits package includes (but is not limited to):

- Medical, dental, and vision insurance

- Paid time off (PTO), holidays, and sick leave

- 401(k) with company match or other retirement plan

- Life and AD&D Insurance

- Employee Assistance Program

Equal Opportunity Employer Statement

WNS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law.

We also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment, including the application process.

How to Apply

Please submit your application, including a resume and optional cover letter, through our careers page or email to [email protected].