Senior Business Analyst – IT Delivery

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The Senior Business Analyst acts as a critical link between business stakeholders and technical teams, ensuring that requirements are accurately captured, documented, and translated into solutions that deliver measurable business value. This role supports complex programmes and projects, driving clarity in scope, process design, and functional specifications.

Key Responsibilities

Requirements Gathering & Analysis

• Lead engagement with stakeholders to elicit, analyze, and document business and functional requirements.
• Ensure completeness and alignment of requirements with overall business design and programme objectives.

Process Design & Documentation

• Own end-to-end design and documentation of business processes, including process maps, KPIs, and benefits case alignment.
• Define non-functional requirements and maintain the functional requirements catalogue.

Stakeholder Communication & Facilitation

• Act as liaison between business stakeholders, vendors, and technical teams.
• Provide regular updates, manage expectations, and facilitate workshops for decision-making.

Agile & Project Support

• Translate business needs into user stories and acceptance criteria for agile delivery teams.

Participate in sprint planning, reviews, and retrospectives to ensure alignment with delivery goals.

Testing & Cutover Support

• Own user acceptance testing from a business perspective, define test cases and success criteria.
• Support test execution, defect resolution, and input to cutover plans.

Data & Integration

• Support data cleansing, mapping, and integration requirements across systems.
• Collaborate with Solution Architects and SI Functional Leads to ensure solution fit.

 

Competencies & Skills

• Strong analytical and documentation skills (functional specs, process flows, user stories).
• Excellent communication and facilitation skills for stakeholder engagement.
• Knowledge of ERP/CRM systems and integration concepts.
• Familiarity with Agile and ITIL practices; certifications (CBAP, Agile BA) desirable.
• Ability to manage multiple priorities in a fast-paced environment

Qualifications & Experience

• Degree in Business, IT, or related field.
• 3+ years in business analysis roles within complex programmes.
• Experience in process design, requirements management, and UAT leadership.
• Exposure to large-scale ERP/CRM implementations and data migration projects.

 

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.