Senior Business Analyst (Global BaaS & API Platforms – AI-Native)

DESCRIPTION

Senior Business Analyst (Global BaaS & API Platforms – AI-Native)

We are looking for an AI-Native Full Stack / Developer Experience Engineer to design and deliver next-generation developer experiences for the Global BaaS platform. This role owns developer portals, SDKs, sandbox environments, and AIdriven documentation and support agents.

[NOTA IAF: Resaltar la experiencia aunque no fijan años exactos, buscan un perfil mid–senior con dominio real de front-end y conocimiento de API platforms.]

Primary Responsibilities
Build and maintain API developer portals using Apigee Developer Portal, React, Next.js, and TypeScript.
Own sandbox and testing environments (Postman collections, contract tests) for external partners and internal teams.
Implement developer-facing features: SDK generation (multi-language), semantic API discovery, usage analytics, and API monetization support (metering hooks).

[NOTA IAF: Todo lo relativo a IA es opcional y se puede complementar con formación durante el onboarding.]

Automate documentation and changelog generation with LLM-assisted tools; own versioning and validation of docs.
Provide conversational developer support (ChatOps) via ChatGPT Enterprise-backed agents, integrated into the portal and Slack.
Implement front-end tools for SLA tracking, developer telemetry, and visualization of API workflows.
Collaborate with Platform (Global BaaS) for gateway integrations and Backend Leads for sample apps and domain examples.
Maintain CI/CD for DevEx services and ensure observability (Prometheus, Datadog).

Core Tech Stack
Frontend: React, Next.js, TypeScript
Backend: Node.js (NestJS/Express), Python (FastAPI) for tooling microservices
API Management & Portal: Apigee Developer Portal
Testing & Sandbox: Postman, Pact, JMeter, K6
Observability: Prometheus, ELK, Datadog
CI/CD & IaC: GitHub Actions, ArgoCD, Terraform
AI Tools: ChatGPT Enterprise, GitHub Copilot, OpenAI/Azure AI for doc automation
Security: OAuth 2.1, OIDC, mTLS where applicable

[NOTA IAF: Toda la parte AI-native (semantic search, LLM agents, automation) es deseable pero no obligatoria.]

AI-Native & DX Practices
Use LLM-based generation for docs, changelogs, SDKs, and example code; enforce review gates.
Provide semantic search (vector DB-backed) in the portal for API discovery.
Offer a conversational assistant with governed LLMOps practices and audit logging.

[NOTA IAF: Estos requisitos AI pueden adquirirse durante la incorporación.]

Required Skills & Qualifications
Strong proficiency in React, Next.js, TypeScript, and Node.js.
Experience with Apigee Developer Portal and API SDK generation.
Familiarity with OpenAPI 3.1, contract testing, and sandbox management.
Experience integrating LLM-based documentation tooling and ChatOps assistants.

[NOTA IAF: Se valora más la base sólida en front-end/API DevEx que el conocimiento AI; AI es complementario.]

Preferred Qualifications
Experience with semantic search, vector stores, and conversational AI for developer support.
Familiarity with Camunda or Apache Camel for orchestrating developer tooling workflows.
Proficiency in English and Spanish (tested).

[NOTA IAF: Toda la parte AI es opcional; no bloqueante.]

About the Role

Owner of developer experience: make APIs easier to discover, adopt, and integrate through excellent tooling, smart automation, and conversational support.

REQUIREMENTS

Senior Business Analyst (Global BaaS & API Platforms – AI-Native)

We are looking for an AI-Native Full Stack / Developer Experience Engineer to design and deliver next-generation developer experiences for the Global BaaS platform. This role owns developer portals, SDKs, sandbox environments, and AIdriven documentation and support agents.

[NOTA IAF: Resaltar la experiencia aunque no fijan años exactos, buscan un perfil mid–senior con dominio real de front-end y conocimiento de API platforms.]

Primary Responsibilities
Build and maintain API developer portals using Apigee Developer Portal, React, Next.js, and TypeScript.
Own sandbox and testing environments (Postman collections, contract tests) for external partners and internal teams.
Implement developer-facing features: SDK generation (multi-language), semantic API discovery, usage analytics, and API monetization support (metering hooks).

[NOTA IAF: Todo lo relativo a IA es opcional y se puede complementar con formación durante el onboarding.]

Automate documentation and changelog generation with LLM-assisted tools; own versioning and validation of docs.
Provide conversational developer support (ChatOps) via ChatGPT Enterprise-backed agents, integrated into the portal and Slack.
Implement front-end tools for SLA tracking, developer telemetry, and visualization of API workflows.
Collaborate with Platform (Global BaaS) for gateway integrations and Backend Leads for sample apps and domain examples.
Maintain CI/CD for DevEx services and ensure observability (Prometheus, Datadog).

Core Tech Stack
Frontend: React, Next.js, TypeScript
Backend: Node.js (NestJS/Express), Python (FastAPI) for tooling microservices
API Management & Portal: Apigee Developer Portal
Testing & Sandbox: Postman, Pact, JMeter, K6
Observability: Prometheus, ELK, Datadog
CI/CD & IaC: GitHub Actions, ArgoCD, Terraform
AI Tools: ChatGPT Enterprise, GitHub Copilot, OpenAI/Azure AI for doc automation
Security: OAuth 2.1, OIDC, mTLS where applicable

[NOTA IAF: Toda la parte AI-native (semantic search, LLM agents, automation) es deseable pero no obligatoria.]

AI-Native & DX Practices
Use LLM-based generation for docs, changelogs, SDKs, and example code; enforce review gates.
Provide semantic search (vector DB-backed) in the portal for API discovery.
Offer a conversational assistant with governed LLMOps practices and audit logging.

[NOTA IAF: Estos requisitos AI pueden adquirirse durante la incorporación.]

Required Skills & Qualifications
Strong proficiency in React, Next.js, TypeScript, and Node.js.
Experience with Apigee Developer Portal and API SDK generation.
Familiarity with OpenAPI 3.1, contract testing, and sandbox management.
Experience integrating LLM-based documentation tooling and ChatOps assistants.

[NOTA IAF: Se valora más la base sólida en front-end/API DevEx que el conocimiento AI; AI es complementario.]

Preferred Qualifications
Experience with semantic search, vector stores, and conversational AI for developer support.
Familiarity with Camunda or Apache Camel for orchestrating developer tooling workflows.
Proficiency in English and Spanish (tested).

[NOTA IAF: Toda la parte AI es opcional; no bloqueante.]

About the Role

Owner of developer experience: make APIs easier to discover, adopt, and integrate through excellent tooling, smart automation, and conversational support.