Senior Business Analyst (Commercial Insurance)

We Are Waiting for You

Hi there!

I am Laura, the recruiter for this position. Nice to meet you!

First, a little bit about what I like the most about working at TDC: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. Now, I can't wait to share this exciting journey with you at the Zurich!

First off, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.

Who Are We?

Let me introduce us. You’re reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to ServiZurich. Established in Barcelona in 2006, ServiZurich operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.

In addition to our technological solutions, we excel in investment, administration, and accounting, ensuring comprehensive support for Zurich's diverse operations.

What Can You Expect

We are looking for a Senior Business Analyst to join Zurich’s Commercial Insurance environment. This role requires a highly autonomous, structured, and business-oriented professional who can operate effectively in a complex, evolving landscape. The successful candidate will not wait for tasks to be assigned but will proactively engage with stakeholders, identify needs, and drive analysis activities end to end.

This position is ideal for a senior BA who combines strong analytical capabilities with a deep understanding of insurance business processes and who can translate business needs into clear, actionable requirements that support Zurich’s strategic objectives.

As a Senior Business Analyst Commercial Insurance you will have the opportunity to:

Act as a trusted partner to business stakeholders, building strong relationships across underwriting, operations, distribution, and other commercial insurance functions
Proactively identify business needs, inefficiencies, and opportunities, even when requirements are not clearly defined
Lead end-to-end business analysis activities, including:
Requirements elicitation (workshops, interviews, document analysis)
Functional and non-functional requirement definition
Process modeling and optimization
Impact and gap analysis
Translate complex business requirements into clear, structured documentation (business requirements, user stories, process flows, acceptance criteria)
Ensure alignment between business objectives and IT delivery, working closely with product owners, developers, architects, and testers
Support solution design by validating that proposed solutions meet Zurich’s business, regulatory, and operational needs
Contribute to continuous improvement initiatives, bringing structure, clarity, and best practices to the BA discipline
Operate effectively in an environment where priorities may evolve and where ambiguity is part of the role

What Makes You a great Fit?

While we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team. We are waiting for you!

Skills and experience which are essential for this role:

Proven experience as a Senior Business Analyst, ideally within commercial insurance or financial services
Strong understanding of insurance business concepts, such as underwriting, policy lifecycle, pricing, claims, or distribution
Excellent analytical and problem-solving skills, with the ability to structure complex topics clearly
High level of autonomy and ownership – able to drive work forward without constant direction
Strong stakeholder management and communication skills, capable of engaging both business and technical audiences
Experience working in complex, multi-stakeholder environments

Nice to Have

Experience working with Salesforce or Salesforce-based insurance platforms (e.g., CRM, policy or distribution solutions)
Exposure to Agile or hybrid delivery models
Familiarity with data-driven analysis, reporting, or integration-heavy environments

And… What Makes Us Special?

As well as a competitive salary and a yearly bonus, we offer:

To support your work-life balance, we have adopted a flexible working model.
Over 300 euros to set up your home office and additional monthly home office allowance.
Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
Life and accident insurance.
Collective Life retirement Plan
2000 referral bonus if you bring other talented people like you to the company.
Special banking and insurance conditions plus Exclusive Employees discounts
Functional diversity benefits
Different social clubs such as hiking, investment, beach volley and many more
Stock options and mortgage benefits.

Where Are We Located?

Barcelona, Bac de Roda.

#Li-hybrid

We Are Waiting for You.

Can you see yourself in this role? Don’t wait any longer! Apply by sending your CV in English.

If not, no worries! We’ll meet again in the future. Feel free to share my contact details with anyone you think would be a great fit.

At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.

ServiZurich – Your Talent, Our Strength

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.

Location(s): ES - Barcelona
Remote working: Hybrid
Schedule: Full Time
Recruiter name: Laura Santamaría Rodríguez