Senior Business Analyst- Claims Processing - Manager

Job Summary
We are seeking a Senior Business Analyst with strong domain expertise across Capital Markets and Claims, with deep involvement in Trade Lifecycle Processing  and trade date–driven post-trade workflows. The role requires hands-on experience in business and systems analysis, Scrum delivery exposure, and strong SQL skills. The candidate will work closely with Operations, Product Owners, IT development teams, QA Automation, and Delivery leadership to drive clear requirements, identify system and process gaps, and enable effective execution of business change initiatives. Very strong communication and interpersonal skills are critical for success in this role.

Key Responsibilities
Act as a domain-focused Business Analyst supporting Capital Markets and Claims initiatives

• Provide deep functional support for Trade Lifecycle Processing, including trade validation, confirmation, settlement, reconciliation, and exception handling
• Support Market and Non-Market Claims processing across post-trade and operational workflows
• Analyze trade date–driven processing and its impact on downstream settlement, claims, and reconciliation systems
• Work closely with Operations teams to understand current-state processes, pain points, and control gaps
• Analyze end-to-end functional flows across multiple upstream and downstream systems
• Identify, document, and analyze system and process gaps for new business, regulatory, or operational requirements
• Perform detailed impact analysis and gap analysis between systems for new or enhanced functionality
• Prepare high-quality Business Specification Documents (BSD), functional specifications, and requirement artefacts
• Create clear process flow diagrams, system flow diagrams, and data flow diagrams
• Document business rules, validations, exception handling, data dependencies, and processing timelines
• Collaborate closely with Product Owners, IT Developers, QA Automation teams, Delivery Managers, and Technical Leads
• Support Agile delivery through backlog grooming, sprint planning, requirement clarifications, and sprint reviews

SQL & Data Analysis
 

• Hands-on SQL usage to validate business scenarios and trade lifecycle events
• Analyze and reconcile data across trade capture, settlement, claims, and downstream reporting systems
• Support Operations and QA teams with investigation and root-cause analysis
• Understand data models, relationships, and dependencies to assess system impact and data consistency

Agile / Scrum Exposure
 

• Strong practical exposure to Agile / Scrum delivery models
• Work closely with Product Owners to refine, prioritize, and clarify requirements
• Support backlog grooming, sprint planning, and sprint review activities
• Break down business requirements into user stories with clear and testable acceptance criteria
• Act as a bridge between business stakeholders and scrum delivery teams

Stakeholder & Communication Management
 

• Engage effectively with Operations teams, Product Owners, and senior business stakeholders
• Collaborate closely with IT Developers, Automation Testers, Delivery Managers, and Engineering Leads
• Ensure consistent, clear, and timely communication across business and technology teams
• Proactively resolve requirement ambiguities, dependency risks, and delivery misalignments
• Support UAT coordination, production readiness activities, and post-release clarifications

Must-Have Skills
 

• Strong domain experience in Claims, including Trade Lifecycle Processing, Market and Non-Market Claims
• Experience analyzing trade date–driven post-trade and settlement workflows
• Proven experience in business and functional requirement analysis
• Hands-on experience preparing BSDs, functional specifications, and flow diagrams
• Strong SQL skills for data analysis, validation, and reconciliation
• Experience working in Agile / Scrum delivery environments
• Excellent verbal and written communication skills
• Strong interpersonal, facilitation, and stakeholder management capabilities

Good to Have
 

• Exposure to User Acceptance Testing (UAT) coordination and defect triage
• Experience in regulated, high-volume capital markets or financial services environments
• Working knowledge of JIRA and Confluence for requirements, documentation, and delivery tracking

Experience & Qualifications
 

• Bachelor’s degree in Business, Technology, Finance, or equivalent practical experience
• 6–10+ years of experience as a Business Analyst in enterprise-scale systems
• Strong background in Claims platforms, post-trade processing, or Capital Markets
• Experience working with cross-functional and globally distributed teams

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

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