Senior Business Analyst

OpTech is an award-winning talent management firm providing Information Technology, Engineering and Healthcare talent and services to Fortune 500 and Government clients. We offer our employees outstanding career opportunities supporting innovative companies with cutting-edge technology. OpTech’s awards include the distinguished Elite Category Award for best Recruitment, Selection and Orientation practices, the prestigious National 101 Best and Brightest Companies to Work For and the coveted Crain’s Cool Places to Work in Michigan. OpTech creatively combines training, mentoring, bonuses and rewards to motivate and retain the highest caliber talent. OpTech offers Opportunity...see how a fast-paced career with one of the leading technology firms can benefit you!

• Represent LPS as the subject matter expert in the development and maintenance of various metric and production reporting.

• Collaboration with LPS managers to review and resolve trends in quality or service level issues.

 
• Developing recommendations and implementation plans from the analysis gathered.
• Coordinate implementation of process changes.

• Consult with managers to develop effective and timely update of procedures resulting from projects and process improvement initiatives.

• Recommend prioritization of projects by utilizing a scoring method to maximize effectiveness of process improvement initiatives.

• Develop and maintain project plans for assigned projects.

• Effectively communicate project updates to the LPS leadership team.

• Maintain LPS Procedure documents, Alternative Provisions, Word Contingency documents, their related databases and SharePoint Workflows.

• Prepare and deliver formal presentations to management and staff

• Collaborate with LTS Business Unit Learning Specialist to provide effective training for procedure and process changes

• Act as primary point person with LTS Risk Management to coordinate delivery of LPS items requested for internal and external audits.

• Represents LPS as the SME on Kaizen, LSS Black Belt and other assigned projects.

• Bachelor's degree in Finance, Banking or Computer Science from an accredited university and 4 years’ experience working in a commercial lending operations environment.

• 3 years’ experience using Microsoft Excel (Marcos & Pivot tables, etc.) and creating and managing Access databases

• Knowledge of Share Point workflows

• Experience processing procedures and knowledge of governance practice

• Excellent Interpersonal Skills

• Drive for Results

• Customer Focus

• Priority Setting

• Presentation Skills

• Written Communication

Experience Preferred:

• Working knowledge of Lending and Trade Services (LTS) businesses, Service Company departments and departments external to SC that have regular interaction with LTS