Senior Billing and Accounts Receivable Specialist, Enterprise Accounts

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

This is not your typical Billing or Accounts Receivable role. As a key member of our finance team, you will provide "white-glove" service to a small portfolio of our largest and most complex enterprise customers. You will be the dedicated point of contact, managing the entire order-to-cash process from start to finish. This role requires a unique mix of senior-level accounting expertise and proactive customer relationship management.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. Relocation assistance will not be provided for this role

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.

• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.

• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.

• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

• Serve as a dedicated partner for our top enterprise customers, providing a personalized and proactive billing experience.

• Manage a manual and complex invoicing process for our largest customers, from order intake to cash application, ensuring accuracy and timeliness.

• Embody the role of a collections analyst by actively reconciling and analyzing moving parts of a customer's account to ensure timely payments.

• Collaborate cross-functionally with sales, legal, and other teams to resolve complex billing discrepancies and customer inquiries.

• Develop a deep understanding of customer needs by getting on calls, asking the right questions, and proposing effective solutions.

• Interact directly with senior-level executives, both internally and externally, using your strong communication and executive presence to navigate sensitive situations.

• Champion process optimization by identifying bottlenecks in manual workflows and proposing refinements to streamline the order-to-cash cycle over time.

• Utilize your expertise in the full Order to Cash (OTC) cycle, including invoicing, cash application, and collections.

• Analyze and prepare accounts receivable reports, and assist in month-end close activities.

• Uphold Samsara’s cultural principles as we continue to grow and scale globally.

• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Bachelor’s degree, preferably in accounting.

• Minimum of 5 years of progressive experience in accounting, with at least 2 years in a dedicated Order to Cash (OTC) accounts receivable, or accounts management role

• Proven ability to manage complex, manual financial processes

• Experience with supporting Enterprise Customers and providing a white glove service.

• Demonstrated experience in cross-functional collaboration and problem-solving.

• Exceptional analytical skills and a knack for asking the right questions to get to the root of an issue.

• Executive presence and polished communication skills required to interact with senior leadership.

• Proficiency in Microsoft Excel and other accounting software.

An ideal candidate also has:

• CPA.

• Experience prioritizing and managing time, working under strict deadlines, and ensuring compliance with company policies.

• Experience in tech is a plus.

• Must be a fast learner, multi-tasker with a strong desire to learn and have a ‘can do’ attitude.

• Strong initiative, intellectual curiosity, and willingness to take ownership of complex problems.

• Must be able to collaborate and communicate effectively.

• Experience with NetSuite and other Enterprise Resource Planning (ERP) systems.

• Critical thinker, able to implement scalable processes.

• Excellent written and verbal communication skills, and analytical skills.

• Strong organization skills with exceptional attention to detail and follow-through.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.
$74,375—$96,250 CAD

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.