Senior Benefits Specialist (Remote - US)

The Senior Benefits Specialist – Americas supports the delivery, governance, and ongoing management of Rackspace’s benefits programs across the United States, Canada, Mexico, and Colombia. This role supports a multi-country employee population within a fast-paced, global environment and combines light administrative work with significant vendor, broker, and carrier management responsibilities.

This position requires a dedicated benefits professional with strong technical expertise, sound judgment, and the ability to operate within established governance frameworks. The role partners closely with Global Benefits leadership and cross-functional teams to ensure aligned execution of benefits strategy. This is not a transactional or generalist HR role.

Key Responsibilities:
• Provide operational support for health, welfare, retirement, leave, and statutory benefits programs across the Americas region.
• Manage employee benefits inquiries and escalations through the SNOW ticketing system, ensuring timely triage, resolution, and clear communication.
• Serve as a primary point of contact for brokers, carriers, TPAs, PBMs, COBRA administrators, and leave vendors; actively manage escalations and hold vendors accountable to SLAs.
• Support annual renewals by coordinating census data, reviewing pricing, validating assumptions, and partnering with leadership on recommendations.
• Review vendor invoices, eligibility files, and claims reports for accuracy; coordinate corrections with Payroll and Finance as needed.
• Ensure compliance with applicable legislation, including U.S. federal and state requirements (ERISA, ACA, COBRA, HIPAA, FMLA), Canadian provincial frameworks, and statutory programs in Mexico and Colombia.
• Maintain compliance calendars and support audits, regulatory filings, and documentation standards.
• Process limited benefits transactions in Workday and ensure data integrity across systems.
• Collaborate closely with HRBPs, Payroll, Finance, Legal, AskHR, and Global Benefits leadership to support onboarding, terminations, mobility cases, and organizational changes.
• Exercise sound judgment within established governance frameworks and seek leadership alignment before implementing policy or strategic changes.
• Identify recurring service issues or process gaps and recommend improvements in coordination with leadership.
• Stay current on evolving benefits legislation and market practices across the Americas through ongoing professional development and broker engagement.

Qualifications:
• 7+ years of progressive, dedicated benefits experience (not generalist HR).
• Demonstrated experience managing vendors, renewals, escalations, and compliance-related activities.
• Strong working knowledge of U.S. benefits legislation; exposure to Canada, Mexico, and Colombia preferred.
• Experience supporting audits, regulatory filings, or compliance oversight activities.
• Proven ability to collaborate effectively and operate within leadership-directed governance structures.
• Strong communication skills and consistent follow-through.
• Experience with Workday and ticketing systems (SNOW preferred).
• High level of professionalism, discretion, and attention to detail.
• CEBS, SHRM-SCP, CBP, or related professional certifications preferred.

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