Senior Benefits & Community Resource Specialist

We are seeking a Benefits & Community Resource Specialist to support clients in securing and maximizing the public benefits and community resources necessary for long-term stability and success. This role serves as a key partner in the client journey following intake and clinical assessment.

You will work directly with clients to navigate Social Security (SSI/SSDI), Medicaid, housing assistance programs, insurance enrollment, and representative payee services. This position plays a vital role in helping clients remove financial and systemic barriers so they can focus on treatment, stability, and personal growth.

This is a mission-driven role requiring strong advocacy skills, knowledge of government systems, and the ability to manage detailed documentation and follow-through.

Key Responsibilities

Benefits Navigation & Advocacy

Assist clients in applying for and maintaining SSI, SSDI, and other Social Security benefits

Navigate Medicaid eligibility, renewals, and managed care enrollment

Identify all applicable federal, state, and local public benefit programs

Support clients with SNAP, cash assistance, and other entitlement programs as appropriate

Track application timelines, appeals, and documentation requirements

Housing & Community Stabilization

Assist clients in applying for HUD programs, housing vouchers, and local housing assistance

Coordinate with housing agencies, case managers, and community partners

Support clients transitioning from higher levels of care or unstable housing situations

Advocate on behalf of clients to reduce barriers to housing and community integration

Financial & Payee Support Services

Coordinate representative payee services when appropriate

Assist clients in understanding financial responsibilities and budgeting resources

Provide guidance regarding insurance enrollment, including Medicaid managed care and other coverage options

Help clients obtain additional insurance coverage (e.g., life insurance) when aligned with client goals

Care Coordination & Documentation

Collaborate with clinicians, intake staff, and leadership to identify client needs post-onboarding

Document all services and communications accurately in the Electronic Health Record (EHR)

Maintain compliance with HIPAA and confidentiality standards

Monitor benefit renewals and proactively prevent lapses in coverage

Organizational Values & Flexibility

Demonstrate a commitment to the mission, vision, and philosophy of Personal Growth Counseling Services

Maintain professional boundaries and client-centered care standards

Perform all other duties as assigned to support team operations and client care

Qualifications

Associate’s or Bachelor’s degree in Social Work, Human Services, Healthcare Administration, or related field preferred (equivalent experience considered)

3+ years of experience in behavioral health case management, benefits coordination, or community resource navigation

Demonstrated experience assisting clients with SSI/SSDI applications and appeals

Strong working knowledge of Medicaid eligibility, renewals, and managed care systems

Experience navigating housing assistance programs (HUD, vouchers, local housing resources)

Familiarity with representative payee services and financial stabilization supports

Strong understanding of HIPAA and confidentiality requirements

Excellent advocacy, communication, and problem-solving skills

Highly organized with the ability to manage multiple cases and complex documentation

Ability to work independently while collaborating effectively with clinical staff