Senior Associate, Provider Success

About Stellar Health:

Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.

At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.

Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners)​​ with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients.

About the position:

The Provider Success Team works directly with primary care providers and Medical Groups who have opted into the Stellar Health Program. Senior Provider Success Associates focus on driving engagement and performance outcomes with stakeholders. Senior Associates work directly with practice staff and Medical Groups to ensure they are completing critical actions for patients both within the Stellar app and also for other aspects of the Stellar Program. This role requires you to act as a trusted, strategic partner who can leverage data-driven insights to influence behavior change, helping end users prioritize workflows that directly impact patient outcomes.

What you’ll do:

• Own the end-to-end relationship for a portfolio of Medical Groups. You will serve as the primary point of contact for providers, practice staff, and leadership, accountable for driving the adoption and integration of the Stellar Health platform into their daily clinical workflows.

• Work with Provider Implementations to ensure a group is effectively onboarded and bought-in to the Stellar Program

• Synthesize data from analytical tools with qualitative feedback to build 'the case for change' for providers and practice staff to drive improvement on specific goals.

• Partner closely with account management counterparts to align provider performance with key customer success metrics

• Translate in-depth understanding of provider and practice staff needs into critical insights for product development

• Own and execute strategies for provider engagement and independently solve problems to deliver better outcomes.

• Develop internal operational best practices for practice performance management

• Act as a Stellar Ambassador with clients and with other healthcare stakeholders

What you’ll bring:

• 3+ years in healthcare/healthtech (Account Management, Sales, or Success preferred).

• Proven ability to influence clinical and executive stakeholders to drive behavior change.

• Ability to translate complex data into clear, persuasive narratives for multiple audiences, including non-technical audiences.

• A track record of independently diagnosing and fixing account performance issues.

• Advanced Excel skills and comfort using data dashboards (Tableau/GSuite) to lead partner meetings.

• High resilience and a "find a way" attitude toward operational barriers.

Who will love this job:

• You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too

• You thrive on helping others and owning successful outcomes

• You are a team player and understand collaboration and accountability are key

• You understand, appreciate and enjoy responsibility

• You are excited by a challenge - you love solving tough problems and getting to the win

Pay:

The salary range for this role is $85,000 - $120,000 + an annual performance based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

Perks & Benefits:

Stellar offers a carefully curated selection of wellness benefits and perks to our employees:

• Medical, Dental and Vision Benefits

• Flexible PTO

• Universal Paid Family Leave

• Company sponsored One Medical memberships and Citibike memberships

• Medical Travel Benefits

• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations

• Stock Options & a 401k matching program

• Career development opportunities like Manager Training, coaching, and an internal mobility program

• A broad calendar of company sponsored social events that for our in-office and remote employees

Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.

Stellar Health Employment Privacy Notice

At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.

• Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @stellar.health email address.

• Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.

• We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address.

If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact [email protected]. If you believe you've been a victim of a phishing attack, please mark the communication as “spam” and immediately report it by contacting the U.S. Federal Trade Commission.