Senior Associate, Provider Network Operations

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Change the World (2024)

• CNBC Disruptor 50 List (2022, 2023, 2024)

• Fortune Best Workplaces for Millennials (2024)

• Fortune Best Workplaces in Health Care (2024)

• TIME 100 Most Influential Companies (2023)

• Fast Company Most Innovative Companies (2020, 2023)

• Built In Best Places to Work (2023)

• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)

• Fast Company Best Workplaces for Innovators (2022)

• Built In LGBTQIA+ Advocacy Award (2022)

Provider Operations is the engine behind our provider network. We design and execute the provider lifecycle — from onboarding and activation through engagement, availability, and retention — ensuring providers are ready, supported, and positioned to deliver high-quality care at scale.

We are seeking a Senior Associate, Provider Network Operations to own and optimize high-impact operational work streams within the provider lifecycle.

The Role

This role is built for an experienced operator who thrives in complexity and takes ownership beyond task execution. As a Senior Associate, you will lead critical components of the provider lifecycle end-to-end — identifying structural gaps, improving velocity to bring providers on to the Maven platform, and building scalable processes that strengthen provider experience while protecting margin.

You will partner cross-functionally across Clinical, Member Operations, Workforce Planning, Finance, Product, and Legal to deliver measurable improvements in activation, availability, and operational efficiency.

As Senior Associate, Provider Operations at Maven, you will:

• Own critical components of the provider lifecycle, driving readiness to see members on the platform, operational reliability, and scalable growth

• Identify bottlenecks and implement improvements that accelerate time-to-platform and strengthen provider engagement

• Leverage data to track lifecycle KPIs, surface trends, and inform decisions related to cost, availability, and retention

• Improve systems and workflows through automation and process design, reducing manual work and operational risk

• Partner cross-functionally to resolve complex issues and uphold compliance, governance, and quality standards for Maven providers

• Operate with a “no task too big or too small” mindset — owning work end-to-end, from hands-on execution (e.g., data entry, case resolution) to leading initiatives that improve processes, systems, and overall operational performance

Who You Are

• 3+ years of experience in telehealth, provider network management, or a similarly complex operational environment

• Demonstrated ownership of programs or work streams, with a track record of driving measurable outcomes

• Highly detail-oriented with strong process discipline and a bias toward operational rigor

• Comfortable working with data — able to analyze trends, build reporting, and translate insights into action

• Confident operating in ambiguity and building structure where none exists

• Comfortable in core operational systems and tools (e.g., Salesforce Health Cloud, Looker, Zendesk, or similar platforms)

• Continuously optimize systems you create, so they require less manual input over time while delivering greater results.

• Nice to have: experience using AI tools (e.g., ChatGPT, Scribe AI, GPT copilots) to streamline your own work and empower others.

The base salary range for this role is $98,000-$110,000 per year. You will also be entitled to equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset

This role requires active work authorization in the US.

Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.

• Whole-self care through wellness partnerships

• Hybrid work, in office meals, and work together days

• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)

• Annual professional development stipend and access to a personal career coach through Maven for Mavens

• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].