Senior Associate, Operations Strategy

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About the team

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.

What you’ll do

As Senior Associate, Operations Strategy, you will be a core problem solver and thought partner to our Operations and business leaders. You will lead high impact projects end to end across onboarding, risk, payments, and support operations, owning everything from diagnosing issues to implementing solutions and measuring outcomes.

You will combine strategic thinking with a strong analytical toolkit, using SQL and other analytics tools to uncover insights, improve key metrics such as KYC/onboarding pass rates and SLAs, and support adjacent teams with data driven decision making.

This role is based in San Francisco.

Responsibilities:

• Drive process improvement across core Operations workflows, such as KYC/KYB onboarding, case handling, and transaction monitoring, to reduce cycle times and error rates while maintaining strong controls and compliance.

• Lead special projects focused on strategic topics like onboarding conversion, operational readiness for new products, and optimization of support or risk operations; define scope, success metrics, and timelines, and manage projects through to execution.

• Use SQL, Excel, and BI tools to pull and analyze data, build dashboards, and generate insights that inform prioritization, capacity planning, and performance tracking for Operations and partner teams.

• Partner closely with cross functional stakeholders in Product, Engineering, Revenue Strategy & Operations, Risk, Compliance, and Customer Support to design scalable processes, resolve bottlenecks, and ensure operational readiness for new initiatives.

• Create and maintain clear documentation, SOPs, and KPIs for key processes, ensuring they are well understood, measurable, and scalable as the business grows.

• Prepare materials and narratives for business reviews and leadership updates, translating complex analyses and operational details into clear, actionable recommendations.

Who you are

• We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 1 to 3 years of experience in strategy, strategic operations, business operations, or a similar analytical role, preferably with a fast growing tech startup or top tier strategy or management consulting firm or equivalent.

• Strong analytical skills, with proficiency in SQL, Excel, and other analytics tools

• Prior experience in fintech, payments, banking, financial services, or other regulated industries, including exposure to KYC, onboarding, risk, or compliance processes.

• Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences.

• Self-starter that can identify and prioritize opportunities to focus on.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.