Senior Associate, Operations Solutions

Experience something Brilliantly Different with a career at MUFG Investor Services.   

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing. 

We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.  

#LI-Hybrid

• Responsible for managing requests and liaising with other support teams, both internal and external, to obtain solutions to issues raised by the end user
• Work with Operational Solutions and Global Training team to support and coordinate training on applications and new functionality across the lines of business for changes or enhancements in functionality on the application in question
• Responsible for end user support in relation to system troubleshooting or functionality failures. Ensuring that issues are fully resolved and there is constant communication with operations
• Work with Operational Solutions to support/define standard set ups for each system in line with the target operating model and work with various stakeholders to facilitate adherence
• Responsible for covering agreed upon applications including cross training across team members to eliminate key man risk
• Align with the strategic goals of the business when working on any project deliverables
• Act as an SME on the assigned applications and working closely with Product, IT Application Management and the vendor when required on application upgrades/deployments.
• Ensure feedback is addressed and used to consistently improve the program

• Fund admin and Investor operations experience
• Strong organizational skills with ability to effectively manage multiple priorities and meet deadlines
• Professional written and verbal communication skills essential
• Investran Live experience is essential
• Candidate must be highly self-motivated and able to work both independently or as part of a team
• Experience with Appian/Automated workflows is preferred
• A good understanding of either MUFG CO/IO processes is preferred

What’s in it for you to join MUFG Investor Services?   

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT.  Oh, and we really walk the talk when it comes to HYBRID WORKING.     

So, why settle for the ordinary?  Apply now for a Brilliantly Different career.   

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.