Senior Associate, Operations Solutions, Fund Administration, MTB

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Maintain the Bank (MTB) is a team that provides end‑to‑end business support across MUFG’s core operational applications. The team manages BAU user inquiries, oversees application upgrades, and coordinates business UAT activities.  The team delivers functional training, maintains a knowledge hub, and addresses knowledge gaps through targeted learning initiatives. The team partners with various stakeholders (Training Team, Product, Operation Solutions) to support the rollout of new functionality, define and enhance system capabilities and to optimize system utilization and operational efficiency.

As a successful candidate you will be responsible for the support and related collaborations for a portfolio of in-house/vendor applications supported by MTB. This role will require one to cultivate and maintain strong relationships with various internal and external stakeholders. 

• Responsible for managing requests and liaising with other support teams, both internal and external, to obtain solutions to issues raised by the end user
• Work with Operational Solutions and Global Training team to support and coordinate training on applications and new functionality across the lines of business for changes or enhancements in functionality on the application in question
• Responsible for end user support in relation to system troubleshooting or functionality failures. Ensuring that issues are fully resolved and there is constant communication with operations
• Work with Operational Solutions to support/define standard set ups for each system in line with the target operating model and work with various stakeholders to facilitate adherence
• Responsible for covering agreed upon applications including cross training across team members to eliminate key man risk
• Align with the strategic goals of the business when working on any project deliverables
• Act as an SME on the assigned applications and working closely with Product, IT Application Management and the vendor when required on application upgrades/deployments.
• Ensure feedback is addressed and used to consistently improve the program

• Fund administration and Investor operations experience would be ideal
• Strong organizational skills with ability to effectively manage multiple priorities and meet deadlines
• Professional written and verbal communication skills essential
• Investran Live experience is ideal
• Candidate must be highly self-motivated and able to work both independently or as part of a team
• Experience with Appian/Automated workflows is preferred but not essential

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

At MUFG Investor Services, we use Artificial Intelligence (AI) tools to help identify skills and experience that align with role requirements.  All AI recommendations are reviewed by our recruitment team before any decisions are made.

MUFG is an equal opportunity employer.