Senior Associate - Operations-REF96472P (Cash Applications - Accounts Receivable) - UK Shifts

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Key Responsibilities

Functional Knowledge

• Apply O2C process principles to assigned tasks

• Independently manage Collections or Cash Application activities as per client requirements

• Ensure compliance with turnaround time (TAT) and accuracy standards

Collections (Collector)

• Perform voice-based customer interactions for collections

• Manage and resolve customer disputes

• Conduct customer account reconciliations

Cash Application (Cash Applicator)

• Process and apply customer payments accurately

• Perform account reconciliations

• Handle dispute management

• Participate in voice calling when required (optional)

• Maintain debit and credit (Dr/Cr) clarity

• Apply basic accounting knowledge

• Work on SAP (preferred)

Customer Orientation

• Understand and align with client expectations and requirements

• Meet and continuously improve SLA performance and deliverables

• Take ownership of issue resolution with a solution-oriented approach

• Communicate issues, findings, and resolutions effectively

• Build and maintain strong relationships with stakeholders, managers, and client counterparts

Accountability

• Maintain clarity on role expectations and performance metrics

• Take ownership of responsibilities and deliver measurable outcomes

Collaboration & Teamwork

• Work toward common organizational goals beyond individual tasks

• Resolve conflicts at own level and escalate when necessary

• Demonstrate a strong collaborative mindset

• Adapt positively to change management initiatives

• Address problems by collaborating across teams, including consultation and escalation to other functions when required

Analytical Thinking & Problem Solving

• Identify anomalies, errors, and discrepancies in outputs

• Perform root cause analysis using structured thinking

• Apply contextual understanding to identify causes of issues

• Recommend and support implementation of process improvements.

Communication Skills

• Actively participate in team discussions and meetings

• Clearly articulate ideas and thoughts

• Listen attentively to understand concerns and perspectives

• Demonstrate effective verbal and written communication skills

Preferred Qualifications

• Basic accounting knowledge

• Experience in O2C (Order to Cash) processes

• Familiarity with SAP systems (preferred)

Bcom graduate