Senior Associate Customer Success Manager - Paradox

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

Come join the Paradox team at Workday! Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform. Paradox's AI assistant streamlines tasks like screening for minimum qualifications, instantly scheduling interviews, answering common candidate questions, and more through simple, frictionless mobile, chat, and text message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software.

About the Role

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products. 

Responsibilities:

• Develop deep expertise in our technology and provide hands-on technical support throughout clients’ journey with our software solutions 

• Create magical moments for our clients as you advise and assist them with achieving their goals

• Configure client accounts, develop and execute product training, troubleshoot technical challenges, and drive solutions for clients

• Build meaningful relationships with clients to truly understand their challenges, and solution configuration to meet their business and product needs

• Partner with Customer Success Managers on day-to-day support needs

• Work with internal teams to troubleshoot and resolve issues

• Submit product requests to internal product and engineering teams to translate your clients’ feedback into suggested product improvements

About You

Basic Qualifications

• 3+ years of client-facing experience in a business to business work settings, such as customer service, sales, recruiting, or similar roles 

Other qualifications

• Prior experience in a SAAS organization.

• Demonstrated strength in customer satisfaction management, including effectively engaging with customers to understand their needs, as well as customer satisfaction management, including analyzing customer feedback and implementing strategies to improve their experience.

• Excellent technology skills, with proven ability to quickly learn product knowledge

• Excellent written and verbal communication skills

• Demonstrated ability to handle multiple priorities/projects/accounts/ customer interactions at once 

• Excellent critical thinking with an innate desire to help, understand and find solutions

• A track record of excellence and distinction, such as leadership roles, awards/scholarships, or other personal or professional accomplishments

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email [email protected].

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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