Senior Appointment Setter / Outbound Caller

About the Company:

Our client is a pioneering business platform reshaping the creator economy, starting with the health & fitness sector. Empower fitness creators worldwide to scale their impact, grow their businesses, and transform lives.
With clients generating millions using our software and business model, success is directly tied to our creators’ success, meaning every conversation, connection, and booked appointment matters.

Job Purpose:

Your primary role is to secure qualified appointments for the Sales Team by calling leads from our database prioritising the newest leads and engaging them in a warm, friendly, and professional manner.

The role will focus on contacting and converting warm inbound leads into booked appointments, as well as making outbound calls to the existing company database. The company receives enquiries per month through social media marketing. These enquiries need to be followed up by phone to secure appointments. Between inbound lead calls, the role will also involve proactive outreach to the database.

Your focus is to help potential clients schedule a time to discuss their needs, goals, and business growth plans with our Sales Team.

Duties & Responsibilities: Lead Engagement & Calling:
• Call leads daily using Close.io dialer (or similar calling software)
• Engage prospects in a polite, friendly, respectful, and welcoming manner.
• Clearly introduce MacroActive and guide conversations naturally and confidently.
• Identify prospects who are open to discussing their business goals and online growth opportunities.
• Use Gong (or similar call-recording software) for call recording, coaching, and performance tracking.

Appointment Setting:
• Secure 45-minute appointments for the sales team.
• Match each prospect with an available Sales Team calendar slot.
• Confirm appointments and ensure prospects know who they’ll be speaking with and why.
• Send reminders and follow-up messages on the day of the call.
• Act as the liaison between prospect and Sales Team to ensure attendance.

Warm Leads Follow-Ups, CRM & Admin:
• Follow up with engaged but unbooked prospects. Conduct outbound calls to re-engage warm leads from the 40,000-contact database and secure appointments.
• Log all calls, notes, outcomes, and appointment details in HubSpot (or other CRM tools).
• Reschedule no-shows or cancellations as required.
• Maintain accurate daily records and call disposition tracking.

Team Contribution:
• Keep the Sales Team calendar consistently filled with high-quality appointments.
• Collaborate closely with teammates and communicate updates effectively.
• Represent the company with professionalism, positivity, and warmth.
• Identify low-quality leads and redirect them to www.VIP.coach when appropriate.
• Participate in coaching sessions based on call reviews from Gong.

KPIs (Key Performance Indicators):
• Daily outbound call volume
• Connection/conversation rate
• Appointment booking rate
• Show-up rate (attendance)
• Conversion rate of booked appointments
• CRM accuracy and completeness
• Responsiveness and follow-through with prospects
• Quality of conversations (Gong call analysis)

Incentives & Performance Rewards:
• We offer performance-based incentives tied to measurable outcomes

Must-Haves:
• Fluent English communication (clear, friendly, confident).
• Warm, welcoming, and persuasive phone manner.
• Comfortable making high-volume outbound calls daily.
• Experience with Close.io, HubSpot, Gong or similar tools (preferred).
• Highly organised with excellent attention to detail.
• Experience in appointment setting, telesales, lead generation, or customer engagement.
• Coachable, driven, and motivated.
• Reliable internet and professional remote setup.

What Success Looks Like:
• High daily call volume
• Strong engagement in conversations
• Quality appointments that show up and convert
• Clean, accurate CRM entries
• Professional, friendly, and helpful communication
• A reliable, proactive team player

Schedule: 6 AM - 3 PM AEST