Senior Application Support Engineer

The Job in short

As Senior Application Support Engineer, you will belong to a team of motivated, driven and fun ICT professionals within a well established, growing organisation. You get a chance to help define the organisational structure for over 500 projects, 3,000+ users, and more than 2200 employees. This is an opportunity to mature the organisation through cooperation with other departments at Backbase.

Meet the job

• Supporting the Atlassian suite of products used by Backbase;

• Build New/Support Existing external automation using Workato;

• Defining processes in close collaboration with other departments (e.g. Customer Success, R&D, Support etc.);

• Developing automations, integrations, scripting & programming;

• CSV Import, Data Migration (Cloud to Cloud, Cloud to Server);

• Extensive work on add-ons such as EazyBi and Jira Automation etc;

• Being the resident expert on Atlassian suite products, you leverage your application engineering experience on medium/high-complexity problems involving other platforms such as Google Workspace, BambooHR, Zendesk, Salesforce etc;

• Application integration making use of, but not limited to, API calls between Backbase used applications whether in-house or off-the-shelf (such as Google Workspaces, MS Azure);

• Auditing of access permissions and usage;

• Invoking best practices on how to configure and use Jira/Confluence;

• Providing day-to-day support for projects used across the business;

• Investigating requests for plug-ins, extensions and custom script development;

• Creating highly efficient, easy-to-use and descriptive Jira dashboards and filters;

• Advising the organisation and providing strategic insight for new applications.

How about you

• 5+ years of experience with administering Atlassian products;

• A degree or professional recognition in a relevant discipline, and/or industry-recognised training and certifications (ACP-100/120 Jira Administrator, ACP-200, etc.), and/or equivalent experience. Cloud certification is preferred but Data Center certification is also a plus;

• English language, written and spoken.

• Already based in Kraków

• Ready to come to the office twice per week

Competencies / skills

• Functional/technical skills;

• Expert knowledge of the Atlassian Cloud Suite (Jira Software, Jira Service Management, Confluence);

• Integration Platform as a Service (IPaaS) experience is a must (preferably Workato, but experience with Mulesoft, Azure Logic Apps is a plus);

• Workflow automation (Jira Automation, Workflow post functions and validators, Jira Misc Workflow Extensions);

• Working knowledge of data querying and some scripting ;experience (SQL, bash, python, google apps script, powershell, Excel VLookup etc);

• Ability to solve complex, functional and analytical problems while keeping all stakeholders satisfied;

• Ability to develop on-the-fly custom solutions to satisfy the needs of a single project;

• Ability to listen to concerns and recommend pragmatic resolutions;

• Ability to conceptualise project development processes;

• Ability to manage and progress on multiple open projects, tasks, and tickets, while accommodating walk-up requests from colleagues;

• Thoughtful reasoning and careful decision-making abilities, ensuring that processes are followed and security is maintained;

• Experience with Jamf, PowerBI or Terraform (Extra awesome, but not a must);