Senior Analyst, Strategic Operations

About Ethos

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About role

We are looking for a high-agency operator to function as the "intellectual engine" for our Re-Engagement and Sales teams. This is not a back-office reporting role; it is a strategic position where you will bridge the gap between data, product, and revenue.
Your primary mission is to identify, size, and drive strategic bets worth $10M+ in annualized revenue. You will be the person who looks at the data, finds the "hidden gold" in our user base (e.g., a specific AI calling workflow or a dormant user segment), and operationalizes the strategy to capture it.

Duties and Responsibilities:

• The "$10M Bets" (Strategy & incubation):

• Opportunity Scouting: proactively analyze our user base and sales data to find "step-change" opportunities. You won't just report on growth; you will propose where the next $10M comes from.

• Sizing the Prize: Build robust financial models to validate your hypotheses. (e.g., "If we switch these 5,000 leads from SMS to AI Voice, we add $2.4M in ARR. Here is the model.")

• Pilot-to-Scale: Own the "incubation" phase of these high-value projects. You will run the initial pilots, prove the unit economics, and then build the playbook for the wider team to scale.

• Conversational Intelligence & AI Ops:

• Quality & Efficacy Analysis: Monitor our AI Calling/Texting agents. Analyze transcripts to detect "hallucinations," latency issues, or poor objection handling.

• Script Optimization: Use data to rewrite the "prompts" and scripts our AI uses to maximize conversion.

• Human vs. AI Benchmarking: Constantly compare the performance of our AI agents against human sales reps to determine the optimal "hand-off" point.

• Lifecycle Intelligence:

• Funnel Forensics: Deep-dive into our re-engagement funnel. Why did "Cohort A" reactivate at 15% but "Cohort B" only at 5%?

• Initiative Tracking: Own the "Scorecard" for all major Lifecycle initiatives. You are the "truth-teller" who flags when a project is off-track.

Qualifications & Skills:

• Top-Tier Education: MBA from ISB, IIM (A/B/C), or equivalent.

• "Founder Mentality": You have a track record of identifying a problem and fixing it without being asked. You can point to a project where you generated tangible revenue or cost savings.

• Commercial Acumen: You understand Unit Economics (CAC, LTV, Payback Period) inside and out. You can look at a spreadsheet and instantly spot if a "$10M bet" is real or just a fantasy.

• Data Fluency: Excel/Google Sheets mastery is non-negotiable. SQL knowledge is a massive plus.

• Tech-Forward: Experience analyzing or implementing Conversational AI (Gong, Chorus, Vapi, Bland AI) is highly preferred.

• Experience in Management Consulting (MBB/Big 4) or Venture Capital (sourcing/sizing deals).

• Previous experience scaling a specific revenue channel from $0 to $1M+

#LI-Hybrid
#LI-NG1

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer.. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.
We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.