Senior Analyst - Procure to Pay

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

At Freshworks, we are scaling rapidly as a global SaaS leader, and a world-class business requires a world-class financial engine. As our Senior Analyst for Procure to Pay (P2P), you will go beyond traditional accounts payable. You will be a key driver in ensuring our global purchasing and payment ecosystems are fast, compliant, and refreshingly simple.

You will partner with business leaders across the organization to manage the end-to-end P2P lifecycle, optimize our financial systems, and ensure we scale our vendor relationships efficiently as we push toward our next revenue milestones.

The Impact You Will Create

• Frictionless Business Operations: You will transform the internal purchasing experience. By optimizing PR-to-PO workflows and vendor onboarding, you will enable our engineering, sales, and marketing teams to get the tools they need without bureaucratic delays.

• Financial Integrity & Compliance: Operating at an $800M scale requires uncompromised accuracy. You will safeguard our financials by enforcing rigorous SOX controls, ensuring accurate AP month-end accruals, and mitigating vendor risk.

• Working Capital Optimization: You will directly impact our cash flow management by executing strategic payment runs, negotiating favorable vendor payment terms, and eliminating duplicate or erroneous billing.

• Process Automation: You will act as a catalyst for efficiency, identifying manual bottlenecks in our current ERP/P2P systems and championing automation to reduce invoice processing time and error rates.

Roles & Responsibilities

• End-to-End P2P Management: Oversee the complete Procure-to-Pay cycle, including Purchase Requisition (PR) review, Purchase Order (PO) generation, invoice processing (PO and Non-PO), and timely vendor payments.

• Month-End Close & Reporting: Lead the AP month-end close activities. Prepare accurate AP accruals, perform general ledger reconciliations, and generate aging reports to provide visibility to the FP&A and core accounting teams.

• Vendor & Stakeholder Partnering: Act as the primary escalation point for complex vendor queries. Build strong relationships with internal business heads to guide them through procurement policies and budget utilization.

• T&E (Travel & Expense) Oversight: Manage global employee expense reporting processes, ensuring adherence to corporate policies and seamless integration with payroll/accounting systems.

• Audit & Compliance Management: Ensure strict adherence to global tax requirements (e.g., TDS, GST, W-8/W-9) and internal SOX controls. Serve as a key liaison for internal and external auditors during quarterly and annual reviews.

• System Optimization: Act as a super-user for our P2P and ERP systems (e.g., Coupa, NetSuite, Concur). Collaborate with the Finance Systems team to test new features, resolve bugs, and implement automated workflows.

• Experience: 4 to 7 years of progressive experience in Procure-to-Pay, Accounts Payable, or General Accounting, ideally within a multinational, high-growth SaaS or technology environment.

• Education: Bachelor’s or Master’s degree in Accounting, Finance, Commerce, or a related field.

• System Fluency: Strong hands-on experience with enterprise-grade ERP and P2P platforms (e.g., Coupa, Oracle NetSuite, SAP, Concur). Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, large data manipulation).

• Accounting Acumen: Solid understanding of global accounting principles (US GAAP / IFRS basics as they relate to AP and accruals) and cross-border payment complexities.

• Analytical Mindset: Proven ability to investigate data discrepancies, perform root-cause analysis on payment failures, and propose scalable solutions.

• Communication: Exceptional written and verbal communication skills, with the ability to tactfully enforce financial policies with senior business stakeholders.

Skill Inventory

Core Technical Skills

• P2P Lifecycle Management: Deep expertise in PR/PO creation, 2-way/3-way matching, and payment run execution.

• Month-End Accounting: AP accruals, GL reconciliation, and aging analysis.

• Global Taxation & Compliance: Practical knowledge of TDS, GST, withholding taxes, and SOX controls.

• T&E Management: Corporate credit card reconciliation and expense policy auditing.

Systems & Tools

• ERP/Procurement Software: Coupa, NetSuite (or equivalent Tier 1/Tier 2 systems).

• Data & Analytics: Advanced Excel, reporting dashboards.

Soft Skills & Leadership

• Stakeholder Management: Ability to guide non-financial employees through procurement processes seamlessly.

• Process Optimization: A continuous-improvement mindset geared toward automation and scale.

• Detail Orientation: High accuracy in processing high-volume, high-value global transactions.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.