Senior Analyst, Business Transformation

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Senior Analyst, Business Transformation to join our Business Transformation team in North America. You will own and drive cross-functional initiatives that support company-wide execution, operational excellence, and scalable growth.

This role partners closely with Product & Technology, Go-To-Market, Operations, Finance, and People teams to define problems, gather requirements, and run programs from intake through delivery. The ideal candidate brings strong program management discipline, thrives in ambiguity, and is energized by turning complex, cross-functional problems into structured, executable plans.

What you’ll be doing:

• Document requirements through stakeholder interviews, workshops, and synthesis of business, operational, and technical needs

• Support multiple cross-functional initiatives end-to-end, from intake and scoping through execution and post-launch review

• Translate ambiguous problems into clear scope, milestones, dependencies, risks, and success metrics

• Build and maintain program plans, timelines, decision logs, and risk tracking to ensure initiatives stay on track

• Proactively identify blockers, surface tradeoffs, and drive resolution across teams

• Analyze existing workflows, tools, and operating models to identify inefficiencies and execution gaps

• Design scalable, repeatable solutions that improve speed, clarity, and cross-team alignment

• Create clear, structured documentation including process maps, requirements documents, SOPs, and enablement materials

What you need to bring:

• Experience owning and driving cross-functional initiatives or programs end-to-end

• Strong ability to gather, document, and synthesize requirements from diverse stakeholder groups

• Demonstrated success analyzing processes and driving operational improvements

• Excellent written and verbal communication skills, you make complex ideas clear and actionable

• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

• Analytical, detail-oriented, and execution-focused

• Comfortable operating in ambiguity and bringing structure where none exists

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee led networks, social committees to sponsored sports teams

• Computer purchase program to get your personal Macbook

• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $84,000 - 100,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.
Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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