Senior Analyst, Business Systems (Clinical Development Operations)

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

 Advance your career with an organization that strategically invests in its long-term success, technology, and people. The AbbVie Business Technology Solutions (BTS) team drives our digital transformation, vital to ensuring our treatments positively impact patients’ lives. As a Senior Analyst, Business Systems, you will tackle complex challenges, broaden your professional experience, and help others grow their skills. 

The Senior Analyst, Business Systems works closely with business partners in Clinical Development Operations to understand and document requirements for technology solutions. This involves conducting interviews, workshops, and surveys to gather critical information. You will analyze these requirements to identify gaps, define project objectives, and collaborate with solution architects to propose solutions aligned with business goals. As a bridge between business stakeholders and technical teams, you will ensure requirements are clear, complete, and feasible. You will also contribute to the design, development, testing, maintenance, and enhancement of business applications, applying specialized technical or business knowledge to system projects. This position is essential for developing, identifying, and implementing system modifications that drive productivity improvements.

Responsibilities: 

• Gain a deep understanding of business processes related to Clinical Development Operations technology solutions. 

• Respond to questions and provide consultation to business users regarding current and prospective system inputs, processes, and outputs. 

• Research and analyze system issues and determine appropriate resolutions. 

• Develop comprehensive business user requirements, functional requirements, user stories, system documentation, workflow procedures, and data models. 

• Drive alignment between business and technology teams regarding plans, requirements, sprint schedules, trade-offs, and showcases, ensuring all parties understand project scope and goals. 

• Consult with functional areas to develop an understanding of the varied, complex business needs supported by the system. 

• Assess how evolving business needs will affect existing systems. 

• Analyze the broader impact of systems and provide recommendations for their evolution. 

• Advancing efficiency and automation leveraging emerging technologies. 

• Create and manage system change requests and documentation supporting implementations. 

• Assist in the communication of system changes and issues to all levels of management. 

• Ensure up-to-date system documentation and coordinate or lead testing of system modifications for both validated and non-validated systems. 

• Provide system expertise and support for training, educational tools, and materials. 

• Apply analytical thinking to diagnose issues and make system recommendations. 

• Collaborate effectively with both technical and business team members.  

• Bachelor’s degree plus 5 years of relevant experience in business information systems or a closely related discipline; or Master’s degree plus 4 years of relevant experience.
• Proven experience in documentation, implementation, configuration, and operation of custom and purchased technology solutions. 

• Excellent interpersonal, verbal, and written communication skills. 

• Ability to effectively lead and facilitate meetings with customers and technical team members. 

• Strong attention to detail and focus on deliverables. 

• Exceptional teamwork skills. 

• Strong customer orientation. 

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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