Senior Analyst, Billing Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Billing Operations

Advanced Collector - Global Mastercard Collections

Overview
We are looking for a detail-oriented individual with a minimum of 3 years of Accounts Receivable and Collections experience who will take full ownership of the full cycle A/R & Collections processes and provide support to the Accounts Receivable Management team, Finance team, sales team, customers, and customer service finance related inquiries.

Role
• Collecting on outstanding AR invoices
• Prepare and maintain an accurate AR aging report/ledger with notes on status of payments.
• Responding to customer inquiries related to invoicing / finance / AR and close tickets in timely manner.
• Collaborate with the billing team and finance teams as required.
• Reconciling outstanding issues on customer accounts
• Quarterly review of Bad debt risk and escalation to account management teams
• Quarterly meeting with regional controllers for support on escalations and query resolution
• Track and ensure completion of critical requests.
• Collaborate as needed with other leads to ensure all queries / escalations are closed off.
• Provide accurate feedback to requestors; communicate the root causes, trends, and solutions
• Monitoring and management of tasks & targets to ensure SLAs & KPIs are met/exceeded.
• Identify, support & drive process improvement initiatives (to work methods, processes & systems)
• Provide reporting including interpretation, trends, and root causes to assist the manager in preparation for weekly, monthly & quarterly meetings.
• Build & maintain good professional relationship with client and team members.
• Other ad-hoc projects/reports and request

All About you/Experience
• Excellent written and verbal communication abilities (English); ability to communicate independently with client, build strong client relationships.
• Ability to investigate & solve queries from customers with internal stakeholders.
• Ability to prioritize and manage expectations.
• A keen eye for detail
• Process Oriented
• Ability to work independently & multitask.
• Relevant Diploma / Degree (Accounting, Finance)
• Experience in Financial administration and Accounts Receivable, collections, billing process
• 3+ years AR/Collections experience
• Good computer skills: Oracle experience would be a plus, MS Office (Excel & PowerPoint skills) required.
• Pro-active problem solver; always searching for process improvement opportunities.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.