Senior Analyst - Alliances & Channel Business Operations

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description:

• As a member of the Business Operations team, you will work with cross-functional teams to help provide stellar support to our internal and external stakeholders. The right candidate will be a self-starter, action-oriented and comfortable navigating infrastructural challenges and competing priorities. 

• You are a highly motivated team player with expertise working in a fast paced environment and you have a proven track record on delivering results and getting things done. 

• The successful candidate will possess the ability to work in a fast paced environment, have cross-functional relationships management skills, communication skills and strong work ethic with a can-do attitude.

Responsibilities:

• Foster Best Practices with globally consistent and scalable knowledge sharing programs.

• Develop, publish and maintain sales-facing enablement assets involving the channel

• Respond to process & policy questions and effectively communicate requirements to all stakeholders

• Respond to internal operational issues (resolve, re-direct, escalate)

• Can develop process maps and identify process improvement recommendations 

• Proactively drive process and policy improvement to support a fast growing channel

• Provide monthly, quarterly and ad-hoc reporting and metrics for partner and reseller ops

• Problem Solver, share new ideas and approaches, hypothesis driven and end-product focused;

Experience/Skills Required:

• 5+ years Channel or Sales Operations support experience

• Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills.

• Extreme attention to detail with a strategic eye

• Analytical thinking and driving operational excellence and improvement

• Demonstrated participation in process improvement initiatives and/or project management experience

• Able to multitask in a fast paced environment and exercise a high degree of initiative in resolving issues and developing system/process enhancement recommendations.

• Excellent team player, able to work with virtual and global cross-functional teams.

• A demonstrated ability to work under pressure, and quick adaptability to change.

Other Requirements/Nice to have:

• Salesforce.com product certifications are a plus (Administrator, Advanced Administrator)

• Experience with Partner Program Operations and Support

• Fluency in English and one or more other languages including Spanish is a plus;

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

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