Senior Advisor, Client Advisory

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Job Title: Senior Advisor, Client Advisory
Location: Remote, U.S.
Reports to: VP, Managed Services

TTEC is seeking a Senior Client Advisor to serve as the strategic partner and primary point of accountability for one of our most enterprise clients. In this senior individual‑contributor role, you will provide thought leadership across complex technology ecosystems, ensure operational excellence, and guide the client through optimization, modernization, and continuous improvement initiatives.
This role is ideal for a seasoned professional with deep enterprise experience who excels at influencing strategy, managing large-scale programs, and elevating client outcomes—without direct people management responsibilities.

What you will be doing:

Strategic Client Partnership:
• Serve as the trusted advisor and main liaison, driving solution performance, operational quality, and service excellence.
• Build strong executive‑level relationships and proactively identify opportunities to improve processes, systems, and overall client experience.
• Facilitate alignment across multiple support partners with a focus on maximizing TTEC Digital value and minimizing our operational risks.
• Define and uphold service-level expectations while ensuring alignment to client goals and strategic roadmap.

Program & Solution Leadership:
• Lead the planning, design, execution, and post‑production phases of medium‑ to large‑scale technology initiatives.
• Oversee the delivery of integrated solutions across multiple platforms, applications, and environments.
• Provide guidance on best‑fit methodologies, tools, and practices—balancing Agile and traditional approaches as needed.

Governance, Risk & Change Management:
• Establish clear governance structures, steering committees, and communication frameworks to ensure alignment and accountability.
• Anticipate and mitigate risks, manage scope changes, and drive resolution of complex issues impacting program success.
• Guide clients and internal teams through major system changes, ensuring readiness, transparency, and stakeholder confidence.

Operational Excellence:
• Ensure project milestones, deliverables, and reporting requirements are met using agreed-upon processes.
• Deliver high‑quality dashboards, status updates, documentation, and executive communications.
• Oversee ongoing management, integration, and enhancement of CCC systems and related 3rd‑party vendor interfaces.

What skills and experience you bring::
• 15+ years’ direct experience managing large, complex toll system projects and contract and system provider oversight including architecture, design, system integration and testing.
• 8 to 10 years’ hands on experience managing toll collection technologies, electronic payment, video and traffic management systems.
• 10+ years leading complex, enterprise‑scale technology programs (network infrastructure, telephony, or software environments).
• 5+ years implementing and sustaining back‑office or server‑based systems in multi‑application ecosystems.
• Demonstrated experience operating as a senior IC within large enterprise environments (consulting, outsourcing, or managed services preferred).
• Expertise in blending Agile and traditional PM practices to fit project and client needs.
• Proven ability to influence senior stakeholders, navigate ambiguity, and drive strategy and decision‑making without formal authority.
• Exceptional communication, analytical, and problem‑solving skills with a strong sense of ownership and follow‑through.
• PMP certification and Bachelor’s degree required.
• Ability to travel up to 20%.

You are::
• A forward‑thinking strategist who can connect business goals to technology outcomes.
• A collaborator who excels in cross‑functional environments and builds alignment with ease.
• A highly organized, detail‑oriented program leader comfortable managing multiple priorities and fast-moving initiatives.
• A strong presenter who can translate complex information into insights for executives, clients, and technical teams.

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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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