Senior Administrative Assistant

At Included Health, the Senior Administrative Assistant will provide administrative support for the SVP of Clinical Services and key direct reports. We are looking for someone who is forward thinking, takes initiative, and delivers results with poise and professionalism.

This role is based full time Monday through Friday and would be expected to keep East Coast hours

Responsibilities::
• Proactively manage the day-to-day needs and requests from the SVP of Clinical Services.
• Develop a general understanding of the team’s function, goals, and priorities so your support can be strategic and informed.
• Respond to calendar scheduling requests and coordinate internal and external meetings across the company.
• Coordinate in-person meeting and offsite logistics, including catering, conference space, and attendee communications for the SVP and her direct reports.
• Coordinate regular team communication forums (primarily virtual) for the large and diverse team (~1000 employees).
• Compile, submit, and track expenses in Workday for the SVP and major expenses (e.g., in conjunction with an offsite) for direct reports.
• Assist in submitting Purchase Orders and supporting the procurement process.
• Assist with booking travel and managing logistics for the SVP as needed.
• Coordinate ad hoc team meetings, activities, and communications when requested.
• Arrange and schedule interviews in partnership with recruiting.
• Project manage tasks to ensure follow-up to action items, leverage internal networks and teams to effectively manage workflow, and ensure next steps from team meetings are tracked and followed up on in coordination with the SVP.
• Assist in planning and execution of large-scale events for the broader organization when requested.
• Partner with the Senior Administrative Assistant to the Chief Health Officer to ensure tight alignment across CHO needs.

Required Qualifications::
• Minimum of 3+ years of recent, full-time administrative support experience reporting to one or more executives (within the last 3–5 years).
• 3+ years of managing executive calendars, expenses, and travel.
• Tech savvy with expertise in G-Suite, Slack, Mac, and AI tools (Workday experience a plus).
• Communication and Collaboration: Exceptional interpersonal skills with a talent for clear communication, active listening, and tailoring interactions to diverse stakeholders. Demonstrates a strong collaborative approach and willingness to work cross-functionally.
• Project Management: Excels at managing multiple projects with tight deadlines, showcasing strong organizational, planning, and prioritization skills.
• Adaptability and Initiative: Thrives in a fast-paced environment, readily adapts to change, and proactively seeks new challenges and technologies.
• Team and People Orientation: This team delivers care to millions of people every year, so collaboration and fostering teamwork and community is part of the job.
• Discretion and Customer Focus: Maintains confidentiality with sensitive information and consistently provides exceptional customer service that anticipates needs and exceeds expectations.
• Travel: Ability to travel at least once per quarter.
• Working Hours: Flexible across time zones and able to work outside of typical business hours, as needed.

Preferred Qualifications:
• Associate’s Degree or Bachelor’s Degree preferred.
• Event Planning and Management experience.
• Project Management experience.

Physical and Cognitive Requirements:
• Prompt and regular attendance at assigned work location.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer, and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer/laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.

The United States new hire salary target range for this full-time position is:

Zone A: $73,300 - 103,180 + equity + benefits
Zone C: $88,440 - 123,816 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations.

Benefits & Perks:
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.