Senior Accounts Receivable & Billing Specialist

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Senior Accounts Receivable & Billing Specialist at Realtor.com®

Are you a customer service expert? Are you looking to help agents solve payment discrepancies? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Senior Accounts Receivable & Billing Specialist and help change the world of real estate, one home at a time.

Top Reasons to Apply:

• Flexible Hybrid Schedule

• The opportunity to develop valuable analytical and problem-solving skills

• Opportunity to collaborate with internal finance teams

What You’ll Do:

• Collaboratively manage a Finance Team queue, including reviewing and responding to variable case types and inquiries from internal/external customers

• Review customer credits upon completion of the approval process to ensure accuracy

• Research customer inquiries and resolve billing discrepancies

• Create invoice adjustments and process refunds to ensure proper AR balances

• Own and maintain high volume customer specific invoicing and payment requirements

• Generate and deliver invoices to customers via digital and traditional mail services

• Process PCI compliant customer credit card information

• Identify potential training opportunities and provide recommendations for process improvements

• Professionally interact and communicate with varying levels of management, including managers, directors, and VPs

• Perform role-specific related duties, projects, and reporting as required

What You’ll Bring:

• 3+ years' experience in an office environment and preferably 1-2 years' experience with AR & Billing

• Practical knowledge of general accounting policies and processes

• Knowledge of a cloud-based ERP and billing systems (i.e., Salesforce & Oracle Cloud)

• Knowledge working with Google Sheets

• Understanding of order-to-cash process in a cloud-based ERP system

• Analytical ability to troubleshoot

• Ability to work independently and as part of a team

• Strong organizational skills with great attention to detail and accuracy

• Ability to coordinate multiple tasks concurrently and to meet deadlines

• Excellent written and verbal communication skills with internal and external customers

• Initiative, flexibility, and willingness to adapt to change

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

How We Reward You:

Realtor.com is committed is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage

• Family forming benefits

• 13 Paid Holidays

• Flexible Time Off

• 8 hours of paid Volunteer Time off

• Immediate eligibility into Company 401(k) plan with 3.5% company match

• Tuition Reimbursement program for degreed and non-degreed programs

• 1:1 personalized Financial Planning Sessions

• Student Debt Retirement Savings Match program

• Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.