Senior Accounts Dispute Resolution Officer

• Do you have experience in finance dispute resolution and are looking for your next professional challenge?

• Interested in a hands-on role where you’ll play a key part in resolving complex invoice disputes and driving process improvements?

• Keen to become part of a global IT Company with continuous and consolidated growth?

Practical Information:  

Location: Mandaluyong, Philippines | Reports to: Finance Controller Asia | Visa Requirements: Valid working visa for Philippines | Language Requirements: Fluent/Professional English, written and spoken | Work Arrangement: Hybrid | Learn more: crayon.com/ph

We are currently on the lookout for a new Senior Accounts Dispute Resolution Officer to join our Finance team in the Philippines. You will have the accountability of helping the team to improve the partner experience, reducing operational losses, and act as the go-to-person in resolving invoice disputes. You will also manage internal and external stakeholders, building trusted based relationships to improve operational efficiency.

Key responsibilities:

• Manage end-to-end finance dispute resolution processes, ensuring timely and accurate resolution of partner and customer issues, including pricing discrepancies, duplicate or incorrect invoicing, credits, and usage anomalies

• Maintain accurate case records from initiation through resolution, administering agreed outcomes in collaboration with internal and external stakeholders

• Escalate unresolved disputes promptly to the Accounts Dispute Resolutions Manager to ensure timely resolution

• Partner with Sales Account Managers and Accounts Receivable teams to resolve billing issues that impact collections and overdue balances

• Collaborate across teams to drive continuous improvement, implementing process enhancements that support operational excellence, business goals, and productivity

What we need to see from you:

• Mid-senior level experience in Accounts Receivable Operations or Finance Dispute Resolution, ideally within the Software or IT industry

• Relevant qualifications in Finance, Law, Business, or related fields

• Certifications such as Six Sigma Practitioner or Microsoft credentials are highly advantageous

• Proactive and self-motivated, with a strong sense of urgency and the ability to take initiative to deliver tasks efficiently

• Excellent analytical and problem-solving skills, capable of identifying issues and driving independent resolution

• Strong verbal and written communication skills, ensuring clear and consistent engagement with stakeholders at all levels

What’s on offer?  

• Attractive remuneration package along with ongoing career opportunities, technological and professional development, and support  

• HMO coverage for employee and two dependents  

• 10 sick leaves and 15 vacation leaves  

• Employee Assistance Program  

• Regular social and company events  

• Group and Life Insurance   

Apply to join an award-winning employer!  

At SoftwareOne and Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.
When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

If you require any assistance or reasonable accommodation during the application process, please let us know.

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

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