Senior Account Manager

About AirOps

AirOps helps brands get found and stay found in the AI era. As the first end-to-end content engineering platform, we give marketing teams the systems to win visibility across traditional and AI search with one durable advantage: quality.

Thousands of marketers use AirOps to see how their brand shows up across the new discovery landscape, prioritize the highest-impact opportunities, and create accurate, on-brand content that earns citations from AI platforms and trust from humans. We are building the platform and profession that will equip a million marketers to lead the next chapter of marketing, where creativity and intelligent systems work together and quality becomes the strategy that lasts.

AirOps is backed by Greylock, Unusual Ventures, Wing VC, Founder Collective, XFund, Village Global, Alt Capital, and more than a dozen top marketing leaders, with hubs in San Francisco, New York, and Montevideo.

About the Role

As a Senior Account Manager, you will be a cornerstone of our growth engine. While many account management roles are purely reactive, this is a strategic, high-impact position focused on upselling, expansion, and retention. You will partner with our most ambitious customers to ensure they aren't just using AirOps, but are fundamentally transforming their businesses with it.

You’ll be joining a lean, fast-paced team where your feedback directly shapes our product roadmap. If you thrive in the "scale-up" phase and love the challenge of turning successful pilots into enterprise-wide adoptions, we want to talk to you.

What You’ll Do

• Drive Net Revenue Retention (NDR): Own the post-sales lifecycle for a portfolio of high-value accounts, focusing on retention and proactive expansion.

• Strategic Upselling: Identify new use cases within existing accounts, navigating complex organizations to get AirOps into the hands of more teams.

• Quarterly Business Reviews (QBRs): Move beyond "checking in." You’ll lead deep-dive sessions that demonstrate ROI through data and align AirOps capabilities with the customer’s long-term business goals.

• Be a Product Expert: Stay at the forefront of AI. You’ll need to understand the nuances of LLMs and AI workflows to guide customers on how to optimize their "AirOps stack."

• Voice of the Customer: Act as a bridge between our users and our Product/Engineering teams to ensure we are building what the market needs to scale.

Who You Are

• AI-Enthusiast: You have a deep-seated curiosity for the AI landscape and a hunger to master new tools. You are an active student of the AI revolution - exploring the mechanics of generative tech, understanding the strategic value of AI integration over superficial tools, and can speak confidently—and passionately—about how AI solves real-world business problems.

• Commercial Mindset: You are a salesperson at heart who loves the long-term relationship. You have a proven track record of hitting expansion targets and maintaining high retention rates.

• The Scale-Up Veteran: You’ve spent time at a high-growth B2B SaaS company (ideally between 500–5,000 employees). You know what excellence looks like at scale and aren't afraid of autonomy, building and a lightening fast pace.

• Exceptional Communicator: You can take complex technical concepts and make them resonate with C-suite executives and end-users alike.

• Marketing Savvy (Bonus): You’ve worked on a marketing product or a tool with a heavy marketing component. You understand the pain points of modern marketing Ops, SEO, and content teams.

Qualifications

• 5+ years of experience in Account Management, Sales, or Strategic Customer Success within B2B SaaS.

• Proven history of managing $1M+ books of business with consistent expansion results.

• Deep familiarity with the modern data and AI landscape.

• Ability to work autonomously in a remote-first, fast-breaking environment.

Our Guiding Principles

• Extreme Ownership

• Quality

• Curiosity and Play

• Make Our Customers Heroes

• Respectful Candor

Benefits

• Equity in a fast-growing startup

• Competitive benefits package tailored to your location

• Flexible time off policy

• Parental Leave

• A fun-loving and (just a bit) nerdy team that loves to move fast!