Senior Account Manager

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Kaseya is seeking a high-impact Account Manager to drive expansion within an existing customer portfolio. This role is focused on unlocking growth opportunities, deepening client partnerships and delivering measurable revenue outcomes through strategic account management. The ideal candidate brings a strong commercial mindset, takes ownership of results and remains highly coachable and adaptable in a fast-paced environment.

Key Responsibilities:

Account Expansion & Growth StrategyOwn and execute expansion strategies across your portfolio by identifying upsell and cross-sell opportunities. Leverage Kaseya’s full suite of solutions to maximize customer value and drive incremental revenue growth.

Executive Relationship ManagementDevelop and strengthen relationships with key stakeholders and decision-makers. Act as a trusted advisor by aligning Kaseya’s solutions to customer business objectives and ensuring long-term partnership success.

Strategic Account PlanningBuild and execute tailored account plans, including regular business reviews and proactive engagement strategies. Anticipate customer needs, mitigate risks, and uncover new opportunities to expand footprint.

Adoption & Value RealizationMonitor product adoption and usage metrics to ensure customers are realizing value. Proactively address gaps, remove blockers, and drive initiatives that increase engagement and retention.

Revenue OwnershipTake full ownership of revenue targets, consistently delivering against and exceeding quota. Contribute to both immediate pipeline generation and long-term account growth strategies.

Cross-Functional CollaborationPartner closely with Customer Success, Sales, and Product teams to deliver a seamless customer experience and ensure successful onboarding, expansion, and retention.

Pipeline & CRM DisciplineMaintain rigorous pipeline management through Salesforce. Ensure accurate forecasting, clear visibility into account activity, and disciplined execution of sales processes.

Requirements:

• 2+ years of B2B sales or account management experience, preferably in SaaS or technology

• Demonstrated success in meeting or exceeding revenue targets within a quota-carrying role

• Strong commercial acumen with the ability to identify and close growth opportunities within existing accounts

• Highly coachable with a growth mindset and openness to feedback

• Ability to operate effectively in a fast-paced, metrics-driven environment

• Excellent communication, negotiation, and stakeholder management skills

• Experience using Salesforce (or similar CRM) for pipeline and account management

• Strong analytical skills with the ability to forecast and manage performance metrics

Why Kaseya?

Join a high-growth organization transforming the IT landscape. At Kaseya, you’ll work with innovative technology, collaborate with ambitious teams, and accelerate your career in a role that combines ownership, impact, and continuous development.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.