Senior Account Manager

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

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Senior Account Manager, ANZ
Fastly is seeking an experienced Account Manager in the region, joining our growing International Account Management team! We are hugely excited about this opportunity and we’re passionate about helping our Customers Succeed.

You will drive high impact customer relationships, maintain account health and lead customer advocacy across Fastly’s Enterprise Customers in Australia and New Zealand, partnering with our Sales, Customer Support, Product and Technical teams. This is a great opportunity for someone with the skills, energy and confidence to work autonomously - and ultimately to define great Account Management in the region.

This position will be based in Australia; ideally in Melbourne or Sydney (working remotely)

What You'll Do

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Responsible for maintaining and driving existing customer spend

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Actively and consistently engage with customers to understand their business via formal and informal methods

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Successfully collaborate with sales to drive new product adoption

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Develop and execute comprehensive account strategies, attaining buy-in and alignment from the customer

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Develop strong customer connections with executive stakeholders across multiple business units

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Delight customers by demonstrating responsiveness and ensuring timely responses

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Take a consultative approach to your engagements with the customer

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Identify, qualify and close opportunities for customer growth

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Collaborate with the product, marketing, client services and sales teams, acting as the voice of the customer within Fastly

What We're Looking For

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At least 8 years of Enterprise account management experience

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Ability and interest in learning and understanding new technologies and able to translate those into business benefits

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Thrives in a multi-tasking environment and has the ability to adjust project priorities

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Maintains high standards of clear communication internally and externally and able to tailor messaging depending on the recipient

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A creative problem solver who is solution focused

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Confident and capable of working remotely and autonomously

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Collaborative Partner: Brings ideas to the Account Management team to support learning opportunities and thrives in multi-role, collaborative environments across sales, product, marketing and customer support

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A strong sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts

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Thorough and demonstrable knowledge of the Account Plan building process

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Confident negotiator with a proven track record in upselling and x-selling

We value a variety of voices, so this is not a laundry list. It would be an added bonus if you have experience in ANY of these:

Experience working with Digital Media and Retail customers would be an advantage

Bachelor's degree or equivalent in a related field of study

Technical background highly valued

SAAS/PAAS/Cyber preferred

Work Hours: This position will require you to be available during core business hours

Work Location(s) & Travel Requirements:

This position is a remote role and open to candidates residing in the following locations: Australia, ideally Melbourne or Sydney

This position will require travel as required by your role or requested by your manager, across ANZ and internationally

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Why Fastly?

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We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

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We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.

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We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

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We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901.

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