Senior Account Manager (Mandarin Speaker)

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Summary Overview:

As a Senior Account Manager (Mandarin Speaker) for the Asia region, you will manage a high-value portfolio of mid-market and enterprise customers. Your primary goal is to move beyond a vendor relationship, positioning yourself as a strategic partner who demonstrates measurable business value and long-term ROI. You will be the commercial lead for our growth in the Greater China Region, requiring sophisticated navigation of large-scale organisations.

What you’ll be doing:

• Strategic Partnership & Trust: Develop and maintain executive-level relationships to position Trustpilot as a mission-critical partner.

• Organisational Navigation: Skillfully navigate large enterprise structures to identify key decision-makers and build influence at the C-suite level.

• Retention & Risk Mitigation: Take responsibility for the full renewal lifecycle (GRR), identifying and reducing commercial churn risks or competitor threats.

• Portfolio Growth: Drive expansion through upsell and cross-sell opportunities to deliver high Net Revenue Retention (NRR).

• Financial & Operational Excellence: Leverage deep financial acumen to understand client budget cycles and business metrics, ensuring accurate forecasting in Salesforce.

• Cross-Functional Leadership: Partner with Customer Success for value realisation and collaborate with Product and Engineering to align our roadmap with the technical requirements of the Asian market.

We are looking for people with:

• Mandarin Fluency: Professional proficiency in Mandarin is essential for managing the Greater China book of business.

• Regional Knowledge: Deep working knowledge of the Asia market dynamics and business etiquette.

• SaaS Tenure: Several years of experience in account management or renewals within the technology sector.

• Commercial Acumen: Experience meeting revenue targets and a solid understanding of ROI-based selling.

• Strategic Planning: Skilled in building detailed account plans and stakeholder maps for complex, multi-layered organizations.

• Industry Knowledge: A deep understanding of the SaaS ecosystem, digital marketing, and how digital transformation drives business value within the Greater China and Asia markets.

We are:

• Our sales teams are highly collaborative. We’re a great place to work if you enjoy seeing your contributions recognised.

• Our culture is constantly evolving, and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house L&D team and individual career mapping.

• Creative thinkers. We want our employees to be creative and always advocate for new ways of working.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you

• Competitive compensation package + bonus

• 25 days holiday (plus bank holidays)

• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community

• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist

• Superannuation, salary continuance and life insurance

• Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan

• Paid parental leave

• Cycle to work scheme

• A buzzy office with a fully stocked fridge and all the snacks and refreshments you can ask for There are also regular socials, lunches and fun offsite strategy sessions — and tons of opportunities to connect and have fun as a team

Still not sure?

We want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-KW1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([email protected]) quoting the role you wish to apply for.

Any offer of employment for this position will be subject to our standard background checks.