Senior Account Manager

DealMaker is a fast-growing fintech company revolutionizing the capital markets ecosystem with a mission to make online capital raising mainstream. We empower founders, CEOs, and operators to raise capital digitally, both from their own communities and through strategically marketed campaigns. No other platform provides an end-to-end solution like ours—and our track record speaks for itself, with over $2B raised across 1,000+ campaigns. We power the largest online capital raises for customers like EnergyX ($88M), Green Bay Packers ($65M), Miso Robotics ($72M+), Monogram Orthopaedics (Nasdaq:MGRM) and many others, with 3 IPOs in the past year alone. We are quickly expanding our horizons and are seeking talented team members to join us on our journey to transform the global capital market.

Who Are You
The Senior Account Manager is the trusted relationship owner for some of DealMaker’s most valuable issuers raising capital under Regulation CF and A+. Acting as a strategic partner and escalation point, you’ll guide issuers through their fundraising journey while ensuring they feel supported, confident, and set up for repeat success.
In this role, your focus is on maintaining durable, long-term relationships, anticipating challenges before they surface, and positioning DealMaker as the ongoing partner for capital formation.

What You'll Do
Strategic Relationship Ownership
- Serve as the main point of contact for issuers, ensuring they always have a trusted partner to turn to for guidance, escalation, or support.
- Build executive-level relationships and maintain credibility with founders and leadership teams.
- Drive issuer retention and repeat raises by demonstrating value throughout the full lifecycle.
- Clearly define expectations with issuers and reinforce the roles of DealMaker, their internal teams, and third-party partners.
Proactive Partner & Advisor
- Anticipate risks and challenges across onboarding, campaign execution, and compliance — stepping in to remove blockers quickly.
- Provide high-level insights on offering structures, fundraising strategy, and market dynamics to help issuers achieve stronger outcomes.
- Lead strategic conversations (e.g. QBRs, campaign reviews, forward-looking raise planning) that reinforce DealMaker’s role as an indispensable partner.
- Actively identify and act on referral opportunities when issuers are most engaged.
Collaboration & Escalation Management
- Work hand-in-hand with Implementation Managers who handle project execution, ensuring issuers experience a seamless onboarding and launch.
- Escalate critical issues internally, aligning with Compliance, Marketing Services, Legal, and Product teams to keep issuers on track.
- Maintain accountability across stakeholders to prevent delays and ensure delivery against agreed timelines.
Technology & Efficiency
- Use DealMaker’s product suite, AI tools, and reporting dashboards to stay organized and proactively monitor deal health.
- Leverage automation, health scores, and predictive insights to surface risks before issuers notice them.
- Document learnings and provide structured feedback to Product and Ops teams to continually improve the issuer journey.
Success Metrics
- Issuer NPS / CSAT
- Repeat Raise Rate
- Retention and Referral Rate

What You'll Bring
- Experience in capital formation, investment banking, venture capital, or securities law preferred (training provided).
. Ability to advise at the executive level with strong communication and presence.
- Track record of strengthening client retention and driving repeat business.
- Comfort navigating complex compliance, legal, and marketing landscapes.
- Proactive problem-solver who thrives in high-stakes, fast-moving environments.
- Strong organizational skills and adaptability to new tools, technology, and data-driven workflows.

The base salary range for this role starts at $90,000. Final compensation will be based on skills, qualifications, and experience. This role is eligible to participate in our Company Bonus Plan, a performance-based variable compensation program with a target of 35% of base salary. Variable payouts are not guaranteed and are subject to performance and plan terms.

Founded in 2018 by leading capital markets lawyers, DealMaker has blazed its own trail as the leading online capital-raising platform. As a Series A tech startup, we are well-capitalized, firmly established in our market, and ready to scale. Here’s why you should want to join us:
-Competitive compensation with the opportunity to earn equity—get into a growth company on the ground floor
-A diverse & distributed team of doers, innovators, and experts
-Shared employee benefit plan (medical, vision, & dental)
-Strong autonomy with support from leadership
-Annual learning support And more!

Equal Employment Opportunity

DealMaker does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Please inform us if you require any accommodation, and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

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