Senior Account Manager

At Coface we make trade happen everyday 

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

MISSION:

Be a key contact for Credit Insurance and Services solutions between clients, brokers and Coface internal functions, responsible for renewing portfolio of accounts.

MAIN RESPONSIBILITIES:

• Manage strategic relationships with clients and brokers, ensuring compliance and providing product/service information
• Resolve client issues and complaints, coordinating with internal departments for timely solutions
• Handle contract renewals, pricing negotiations, and derogation requests as needed
• Execute and improve commercial team processes, providing input to management for development
• Prepare analytical reports and presentations for clients and internal stakeholders
• Attract potential customers by answering inquiries and suggesting additional products/services
• Actively promote new products and solutions of Coface within the existing clients in order to maximize up-selling effect. 
• Manage the customer relationship throughout the client life cycle.

• University degree in Business Studies or related field with minimum 5+ years' experience in business development/account management, preferably in financial/insurance industry
• Excellent communication and interpersonal skills, with proficiency in written and spoken English and Bahasa Indonesia
• Broad understanding of key markets, their conditions, and competitor specifics
• Strong analytical and presentation skills, able to convey complex commercial situations to management
• Proficient in Microsoft Office applications and comfortable with digital tool

• Flexible working model after the first month of working from the office will be hybrid
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care