Senior Account Manager

Overview

FWD People is a full-service strategic marketing agency delivering meaningful and measurable results in the health and non-profit sectors. We take pride in being our clients' trusted strategic partner—staying ahead of the curve, and leveraging our expertise and foresight to help them navigate change and seize opportunities. We approach every challenge with a commitment to innovation, excellence, and empathy, and we seek the same qualities in our team. As a fast-growing, senior group, we're excited to welcome more forward-thinking individuals who will help us drive growth, foster positive change within our clients' industries, and have fun along the way.

As a Senior Account Manager, you will drive execution across defined projects and support larger workstreams with precision, clarity, and proactive communication. You will manage timelines, internal reviews, and MLR processes, while strengthening your understanding of brand strategy, clinical context, and regulated marketing. You will run smaller initiatives independently and partner closely with Account Supervisors and Account Directors on more complex programs.

What You'll Do

• Serve as day-to-day client partner for smaller projects and support mid-level leaders across larger workstreams.

• Own timelines, internal alignment, and cross-functional communication to ensure smooth project flow.

• Lead MLR submissions and tracking with accuracy and attention to detail, ensuring regulatory compliance.

• Draft agendas, run status meetings, capture next steps, and ensure follow-through across all project touchpoints.

• Translate briefs and brand guidance into actionable project clarity for creative and production teams.

• Ensure deliverables are accurate, on-time, and aligned with brand and regulatory standards.

• Support financial tracking, budget alignment, and scope adherence across assigned projects.

• Build foundational clinical and brand knowledge; utilize insights to improve deliverable quality and strategic thinking.

• Collaborate closely with the account team and creative/strategy/digital partners to deliver cohesive solutions.

• Maintain organized project documentation and ensure seamless handoffs between team members.

What You'll Bring

• 3–5 years experience in account or project management, ideally within healthcare/pharma agency settings.

• Strong executional discipline with the ability to manage multiple timelines and priorities simultaneously.

• Foundational understanding of MLR, regulatory constraints, and digital/omnichannel tactics.

• Clear, confident communication and exceptional organizational skills.

• A proactive, solutions-oriented mindset with the ability to anticipate needs and address challenges.

• Curiosity, eagerness to learn, and early signs of strategic thinking.

• Attention to detail and commitment to quality across all deliverables.

• Collaborative spirit with the ability to work effectively across cross-functional teams.

Nice-to-Haves

• Experience in oncology, immunology, neurology, or rare disease categories.

• Familiarity with digital marketing platforms and tactics.

• Understanding of brand planning processes and strategic frameworks.

• Experience working with scientific or clinical materials.

• Background in biotech or pharmaceutical client work.

Who You Are

• A detail-oriented professional who brings precision and reliability to everything you touch.

• A proactive communicator who keeps teams aligned and projects moving forward.

• An eager learner who is building strategic instincts while excelling at execution.

• A collaborative team player who thrives in fast-paced environments and rises to meet challenges.

Working at FWD People

We are a senior team that champions integrity, adaptability, excellence, and growth. Here, you'll collaborate with solution-focused colleagues to advance both our clients and our teams.

Our office is located in Brooklyn Heights, and we offer a flexible hybrid work schedule. We value in-person collaboration and connection but also understand the importance of offering the flexibility to work from home.

We are dedicated to creating a diverse, equitable, and inclusive workplace where everyone feels valued and respected. As an equal-opportunity employer, we welcome differences in race, gender, age, sexual orientation, disability, and more. We believe that diversity drives innovation and success, and we are committed to ensuring equal opportunities and fostering a culture of respect and collaboration.

Interviewing at FWD People

We believe in transparency and respect for your time. Our hiring process is designed to be open, fair, and as straightforward as possible, giving you a clear picture of what to expect while also giving us a chance to get to know you. Here's how it works:

• Initial Conversation: A friendly chat to learn about your background, goals, and what excites you about this opportunity (and in general).

• In-Depth Interview: A deeper discussion about your skills, experiences, and how you envision contributing to our team.

• Scenario Conversation: A collaborative discussion where we'll walk through a few real-world scenarios together. This is an opportunity to show us how you think through challenges, make decisions, and approach problem-solving.

• Final Interview: An onsite conversation with some additional folks on our team and leadership to explore how your unique talents align with our mission and values.

We know that interviewing can sometimes feel overwhelming, which is why we're committed to keeping the process clear and communicative every step of the way. We're excited to learn more about you and appreciate you taking the time to get to know us!

Benefits & Comp

At FWD, we believe in supporting our team both personally and professionally. We offer excellent benefits, including 25 days off per year +16 paid holidays, matching 401(k), medical, dental & vision, paid maternity & paternity leave, home office setup, yearly team retreats, and a comprehensive professional development program including executive coaching and a yearly professional development stipend. As we continue to grow, we enhance our benefits package to meet the needs of our team.

The salary range for this role is $90,000-$110,000. This role is based in NYC (Brooklyn) with a flexible hybrid work schedule.