Senior Account Director (Medical Communications)

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About the Role

We are looking for an immediately available Senior Account Director (Medical Affairs), to join our Client Services team on a 12 month FTC.

You will be responsible for overseeing the overall health of a growing high-value, global Med Affairs account. Reporting to the Senior Client Services Director, you’ll focus on building and strengthening client relationships, identifying opportunities for organic growth, and ensuring that our services are delivered to the highest standard.

You’ll play a pivotal role in leading strategic planning for your accounts, supporting RFIs, RFPs, and pitches as needed. You will also lead and collaborate with an internal cross-functional team to drive seamless project delivery and ensure alignment with client objectives. With your broad experience managing large-scale accounts and navigating complex client needs, you’ll also mentor junior members of the Client Service and Project Management teams, supporting their development as future leaders within the organization.

What You'll Do:
• Client Management: Build and maintain strong client relationships, providing strategic and commercial insights to align with their objectives.
• Strategic Leadership: Have a deep understanding of therapy area, product and market, ensuring deliverables support client goals.
• Account Oversight: Lead account teams, ensuring seamless project execution and high-quality outcomes.
• Team Leadership: Mentor and support client services teams, fostering collaboration and professional growth.
• Business Development: Identify opportunities for account expansion and contribute to organic growth.
• Financial Accountability: Monitor budgets, profitability, and key financial metrics to meet recovery objectives.
• Compliance & Best Practices: Ensure adherence to industry guidelines (ABPI, EFPIA) and internal compliance standards.
• Performance Monitoring: Conduct regular account reviews to assess quality, timelines, and resource needs.
• Client Engagement: Lead client onboarding and regular review meetings to drive satisfaction and future work.

About You:
• Bachelor's degree preferable ideally within life sciences, or related field. A-level minimum requirement.
• 8 years+ experience in Account Management/Project Managements roles, within a healthcare or medical communications agency is essential.
• Expert in Medical Affairs project types and deliverables.
• Exceptional leadership, interpersonal and negotiation skills.
• Track record of account leadership, business development, and driving organic expansion.
• Self motivated, with strong decision-making capabilities
• Strong understanding of medical and scientific concepts, as well as industry regulations and standards.
• Excellent organizational and project management abilities.

What we can offer

You'll receive up to a 7% pension contribution, life insurance, income protection, and private medical insurance for peace of mind. Enjoy flexible working arrangements, including flexible hybrid working, along with the option to work from anywhere across the globe two weeks each year. We provide 25 days of annual leave plus two personal well-being days, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program, as well as personalized health support. Enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey, as well as on-demand support from our partner Peppy. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.