Senior Account Director (Digital, Pharma Agency)

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

Our approach — “Magnet, Not Mandate” — means there’s no formal office requirement, but we value proximity that allows for meaningful in-person engagement when it matters most. Our primary hiring regions include Philadelphia, New York City, Washington, D.C., Chicago, and Toronto. Exceptional candidates in other areas may also be considered.

About the role

This position interfaces with the client and the client services team to provide strategic direction and support on client accounts. The Senior Account Director manages and leads the client services team to effectively execute the strategic direction for client projects. The Senior Account Director manages the client services team across single or multiple clients. This position works directly with the client to ensure goals and objectives are being met. The Senior Account Director takes ownership of the campaign process from inception to completion. The role may also be responsible for supervising client services direct reports on a day to day basis.

What you'll do:
• Independently maintains relationship with client to strategic support and direction
• Mentors, manages, and leads client services direct reports to ensure client deliverables are strategically on target and implemented on time and within budget
• Primary contact between the client and internal agency team, working to ensure brand/medical education strategy is effectively communicated and understood by team members
• Has a full understanding of the clients brand, therapeutic area and objectives
• Uses independent judgment and discretion to act as a bridge between the client and brand/medical education strategy
• Supervises client services team members
• Manages day to day client service business to ensure projects are completed on time and within budget
• Ability to anticipate client needs and make recommendations
• Simultaneously handles multiple projects and clients under pressure and tight deadlines
• Works with multiple departments to ensure overall quality control of projects, including providing meaningful input as to employee performance and other issues within the agency
• Constantly communicates with all departments, providing necessary project updates
• Performs administrative tasks necessary to meet client deliverables
• Attends meetings to discuss client projects and give status updates
• Up to 25% travel
• Performs other duties as assigned

About you:
• 10+ years of agency account management experience, with at least 5 years of pharmaceutical advertising experience. Digital background required managing websites.
• BA/BS degree required
• Must possess a deep and thorough understanding of the pharma/healthcare advertising industry, including new product launches
• DAOR experience strongly preferred
• Experience leading digital marketing initiatives
• Strong digital omni-channel background
• Demonstrated effectiveness in managing multiple clients across an organization and agency partners
• Marketing acumen and demonstrated experience in leading an integrated agency team in brand planning, budget development, execution and measurement
• Demonstrated success at developing valued relationships with senior-level clients, and building relationships across all client levels
• Demonstrated success as strategic partner to clients
• Demonstrated presentation, verbal, written and communication skills
• Must demonstrate hands-on proficiency in developing and delivering presentations in PowerPoint

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.