[쿠팡] Seller Growth Program Management (Rocket Growth)

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

This role supports the growth of the Rocket Growth organization by managing key initiatives across the Hardlines category. The position focuses on improving product selection, strengthening seller growth, and enhancing the customer experience. By attracting sellers with differentiated products and leveraging Coupang’s Rocket infrastructure, you will help expand category diversity and support stronger sales outcomes for sellers.

You will organize and analyze initiatives that align with business objectives, identify improvement opportunities, and work with leadership and partner teams to drive continuous enhancements across programs and processes. We are seeking individuals who take initiative, work proactively in a fast‑moving environment, and want to grow their careers within Coupang.

What You Will Do

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Plan new programs that improve selection and customer experience and identify issues in existing programs to propose actionable improvement plans.

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Work with leadership and cross‑functional teams to introduce new programs using data‑driven recommendations, and define and analyze key metrics after launch.

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Establish Standard Operating Procedures, policies, and cross‑functional processes to ensure smooth execution across related teams.

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Conduct interviews with departments to clarify requirements, identify operational gaps, and propose process improvements.

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Analyze operational workflows to identify defects and areas for improvement, propose future strategies, and validate the impact of implemented changes.

Basic Qualifications

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Forward‑thinking individual who proactively explores new approaches and solves problems in a timely manner

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Strong intellectual curiosity to examine existing processes and identify what needs to change in a shifting business environment

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Ability to work with data to build hypotheses, validate outcomes, and develop clear recommendations

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Strong project management skills with the ability to handle multiple priorities in a dynamic environment

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Ability to clearly explain issues using logic and data

Preferred Qualifications

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More than eight years of experience in business, operations, planning, project design, project leadership, or execution; experience in retail or e‑commerce is preferred

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Data analysis skills

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Proficiency in both English and Korean

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

• https://privacy.coupang.com/en/land/jobs/

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

• The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.