Self-Park/Valet Ambassador: $15.00+TIPS (when given), Monday-Friday, 9:00AM-5:00PM, Full-time

Self-Park/Valet Ambassador – Hybrid position is a dynamic role that combines traditional responsibilities from a valet attendant with the troubleshooting skills of a Self-Park Customer Service Attendant.  This individual plays a critical part in the day-to-day operations across the multiple facets of the operation by assisting customers at entry and exit lanes, parking vehicles when needed, and ensuring a seamless professional parking experience for all. The ideal candidate is flexible, customer-focused, and comfortable working in a valet setting and on foot in the parking garages.

Ambassador Needed: $15.00 per hour (plus tips if offered), Monday-Friday, full-time, 40 hours per week (5 days/8-hour shift), 9:00AM-5:00PM

*All Encore team members are eligible for benefits after 60 days of full-time employment (Medical/Dental/Optical) and PTO.  Also, a 401K match after 1 year of employment.

Key Responsibilities:

Customer Service

-Greet and assist guests with professionalism and courtesy.

-Provide clear instructions for self-parking, validation procedures, and payment processes.

-Assist customers experiencing issues with self-park entry/exit equipment.

-Valet Park guest vehicles during peak times or when requested.

-Address customer concerns, escalate unresolved issues, and ensure timely resolution.

Valet Duties

-Safely drive, park, and retrieve guest vehicles in a prompt and courteous manner.

-Maintain key control and Inspect vehicles for pre-existing damage and document as necessary.

-Uphold cleanliness and organization of valet area and key control stations.

Self-Park & Equipment Support

-Monitor entry and exit lanes to ensure proper function of gates, and kiosks.

-Troubleshoot and resolve basic equipment errors (e.g., jammed tickets, card reader issues).

-Communicate equipment malfunctions to the supervisor or maintenance team promptly.

-Assist guests with using kiosks and processing

-Answering phone when needed with professionalism and troubleshooting mindset

Qualifications

-High school diploma or equivalent preferred.

-Valid driver’s license with a clean driving record, must be over 18 years of for insurance purposes

-Strong customer service and problem-solving skills.

-Ability Teir 1 troubleshooting skills of the parking systems.

-The ability to drive both automatic and manual transmission vehicles is a plus.

Physical Requirements

-Ability to stand and walk for extended periods.

-Comfortable working indoors or outdoors in varying weather conditions.

-Able to lift up to 25 pounds and perform light physical tasks (e.g., moving cones, directing traffic, placing out wind master signage).

Work Schedule

-May rotate between valet, and entry/exit lane support throughout shift.

Why Join Our Team?

-Competitive hourly rate with opportunities for growth.

-A diverse, hands-on role that develops both customer service and operational skills.

-A team-oriented environment focused on safety, service, and efficiency.

This hybrid position is ideal for a self-motivated individual who enjoys variety in their workday and is committed to delivering an exceptional guest experience in every interaction.