Security Operations [SOC] Lead - ID (Ref: 26-BU005)

Nice to Meet You! We are Dropsuite, A NinjaOne Company! 

We are seeking a SOC Lead to join our Security Operations team to provide hands-on operational leadership for our Southeast Asia (SEA) coverage. This position reports into global SOC leadership and focuses on execution, quality control, and regional ownership of daily security operations. The SOC Lead works closely with other regional leads to ensure smooth handoffs, consistent standards, and continuous operational coverage. The ideal candidate is a highly competent security operations practitioner who is comfortable leading by example, making escalation decisions, and coaching junior analysts while remaining hands-on in investigations. 

Work Arrangement 

Full-time position  

Onsite work model (Monday to Friday, 5-day work week) 

Eligible to reside and work in Bandung (Indonesian citizenship only) 

This position is open exclusively to candidates who reside in and are authorised to work in Indonesia. Only shortlisted candidates will be contacted. 

Key Accountabilities 

Act as the senior on-shift security operations lead for SEA coverage 

Serve as the primary escalation point for Tier 1 analysts in the region 

Ensure consistent, high-quality alert triage, investigation, and documentation 

Review and validate high-risk, ambiguous, or complex alerts before escalation 

Perform hands-on investigations alongside analysts when needed 

Own shift handoffs with EMEA and US leads to ensure continuity of operations 

Maintain situational awareness of ongoing investigations and regional risk 

Coach and mentor 1–2 SOC analysts, improving investigation quality and decision-making 

Ensure playbooks, runbooks, and escalation paths are followed correctly 

Identify recurring alert quality issues, false positives, and process gaps and raise them to global SOC leadership 

Contribute to improving detection quality, operational workflows, and documentation standards 

Represent SEA operations in cross-region SOC syncs and operational discussions 

Qualifications and Competencies 

5+ years of experience in SOC, security operations, or security monitoring roles 

Prior experience as a senior analyst, shift lead, or acting lead in a SOC environment 

Strong hands-on experience with: 

Security alert triage and investigation 

Incident severity assessment and escalation decisions 

Coordinating investigations during active incidents 

Strong understanding of: 

Networking fundamentals (TCP/IP, DNS, HTTP/S) 

Windows and macOS endpoint behavior 

Cloud and SaaS logging concepts 

Common attack techniques (phishing, credential abuse, malware, persistence) 

Experience working with: SIEM platforms (Splunk, Panther, Sentinel, QRadar, etc.), EDR/XDR tools, and Cloud platforms (AWS, Azure, GCP) in a security operations context 

Strong written and verbal English communication skills 

Comfortable working in a distributed, global SOC environment 

Preferred Qualifications 

Experience acting as an escalation point in a 24/7 or follow-the-sun SOC 

Familiarity with the MITRE ATT&CK framework 

Experience improving SOC playbooks, triage guidelines, or operational processes 

Experience with ticketing and case management systems (Jira, ServiceNow, etc.) 

Security certifications such as: Security+, SSCP, GCIH / GCIA / similar, Cloud security certifications (one or more preferred, not required) 

Key Skills 

Strong operational judgment and decision-making 

Calm and methodical approach during high-severity or high-ambiguity incidents 

Ability to lead by example in hands-on investigations 

Clear and structured written communication 

Coaching and quality-focused mindset 

Strong sense of ownership and accountability 

Why Join Us 
At Dropsuite, now proudly part of NinjaOne, we are on a mission to safeguard business information and help businesses stay in business. We are a global, fast-growing, partner-centric company building secure, scalable, and highly usable cloud backup technologies for businesses of all sizes. Today, we perform billions of backups daily for organizations across more than 100 countries. As we enter an exciting new chapter with NinjaOne—a leader in endpoint management, security, and IT automation—our combined strengths enable us to drive even greater impact, innovation, and global scale. Together, we are building a world-class platform that empowers IT teams with simplicity, performance, and reliability.
At our core, we are a team of hungry owners: we are tenacious in our pursuit of excellence and take full ownership in everything we do. We are deeply customer-focused, collaborative, and solutions-driven. We play as a team—respecting, supporting, and elevating one another every step of the way.
Join us as we shape the future of IT and data protection—powered by passion, purpose, and the spirit of ownership. 

Rewards That Go Beyond 

Competitive compensation  

Health insurance for you and your dependents  

Social Security (BPJS Ketenagakerjaan)  

Hybrid work model   

12 Days of Annual Leave   

Entitled to Indonesia Public Holidays  

Other leave benefits, such as Wedding leave  

Free lunches in office 

Growth opportunities  

Work in a global company with meaningful work, highly skilled colleagues and an amazing culture 

Diversity and Inclusion Statement 
Dropsuite is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
As part of our recruitment process, we may collect personal data to support hiring-related activities such as screening, assessment, and communication. This information is collected solely for recruitment purposes and handled in accordance with applicable data protection and privacy regulations. Your data will be treated with strict confidentiality and used only to facilitate your application with us.