Security Operations Manager

Dynamic Cyber Security Company Seeking a Security Operations Manager

The cyber security industry is poised to grow by double digits again this year. Be a part of a dynamic and growing team of cyber security professionals that protect our nation’s defense industrial base. InfoDefense enables it customers to achieve and maintain the Department of War’s emerging Cyber Security Maturity Model (CMMC) certification.

Job Description
InfoDefense is seeking a seasoned Security Operations Manager within the Dallas/Fort Worth area. The Security Operations Manager leads the day‑to‑day operations of the Security Operations Center, overseeing monitoring, detection, incident response, firewall monitoring & management, customer care, and the performance of security operations personnel. This role ensures that all security events, alerts, and incidents are identified, triaged, and resolved efficiently while maintaining a high standard of operational readiness and situational awareness across InfoDefense’s customers. As a hybrid work position, this is a great opportunity for the right candidate to apply their exceptional leadership skills to gain executive-level cyber security experience.

Key Responsibilities

Lead and manage security analysts, team leaders, and support staff.

Resolve customer service issues in an efficient and effective manner.

Oversee scheduling, training, and performance management.

Oversee 24/7 monitoring and management of security systems, including firewalls, Microsoft 365 security & compliance, Security Information & Event Management (SIEM), Security Orchestration & Automation (SOAR), and other cyber security technologies.

Triage security events and coordinate the response to security incidents, ensuring proper escalation, documentation, and follow‑through.

Maintain and continuously improve Security Operations Center (SOC) standard operating procedures, playbooks, and incident response workflows.

Conduct regular reviews of alerts, incident reports, and system performance to identify trends and areas for improvement.

Ensure accurate, timely logging and categorization of incidents and operational activities.

Oversee health, configuration, and optimization of all SOC-related security technologies.

Collaborate with other customers, other InfoDefense teams, and external partners to coordinate cross‑functional incident response.

Create and deliver operational metrics, dashboards, and executive summaries detailing SOC performance and incident trends.

Lead security incident readiness initiatives, including drills, tabletop exercises, technology testing, and training programs.

Stay informed on emerging threats, monitoring techniques, and SOC best practices.

Performance Metrics
The Security Operations Manager will be accountable for monitoring, reporting, and improving key operational metrics, including:

Incident Response Time: Average time to detect, triage, escalate, and resolve security incidents.

Alert Handling Efficiency: Percentage of alerts properly triaged within defined SLA windows.

Incident Closure Rate: Volume and quality of incidents documented and closed according to standards.

System Uptime: Reliability and health of monitoring tools, VMS, access control, alarms, and communications systems.

False Positive Reduction: Decrease in unnecessary alerts through tuning, procedures, or technology improvements.

Training & Certification Completion: Percentage of SOC staff meeting training and skill requirements.

Staffing & Schedule Adherence: Coverage consistency for security operations during business hours and after hours.

Compliance & Standard Operating Procedure Adherence: Percentage of security operations tasks performed according to established procedures.

Drill & Exercise Performance: Measurable outcomes from readiness evaluations.

Customer/Stakeholder Satisfaction: Customer and internal feedback regarding service quality and coordination.

Qualifications

Bachelor’s degree in cybersecurity, Information Technology, or a related field.

5+ Years SIEM, firewall, Microsoft 365 security & compliance, Single Sign-on, and other cyber security technologies.

3+ years of experience within a Security Operations Center, GSOC, or similar environment

2+ years of supervisory or management experience in an operations or security monitoring role.

Experience managing incident response operations and coordinating emergency communications.

Exceptional oral and written communication skills.

Excellent leadership, communication, and decision‑making skills, especially under pressure.

Preferred Skills and Experience

Industry Certifications such as CISSP, Security+, Network+. CCNA, CEH, CISA, CISM, Fortinet NSE4, Microsoft 365

Military service is a big plus

Travel

Minimal travel on a short-term basis may be required.

Compensation

InfoDefense offers a competitive base salary along with generous performance-based bonuses, a 401k retirement plan, and additional health, dental, vision, life, short and long-term disability benefits. All candidates are required to undergo a background check prior to beginning work.

About InfoDefense

A turn-key cyber security solutions provider, InfoDefense provides best-in-class information protection; network security; system security; identity and access management as well as IT governance, risk and compliance solutions. With a current focus on Department of Defense contractors with Cyber Security Maturity Model Certification (CMMC) compliance requirements, InfoDefense has also served financial services, healthcare, retail, high-technology, manufacturing, and government customers since 2001. As an equal opportunity employer, InfoDefense is headquartered in the Dallas-Fort Worth metropolitan area with a presence in other locations within the United States.