Security Operations Center (SOC) Operator, Incident Managemet & Reporting

Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organizations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success.

We provide our clients with the insight to focus resources and ensure they are prepared to resolve the issues and crises that occur in any ambitious global organization.

We go beyond problem solving and give our clients the insight and intelligence they need to realize opportunities and grow. From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.

What You Will Do

1) Incident Management & Escalation

• Maintain constant coordination with the Security Manager and assigned teams during any security incident.
• Request the deployment of security personnel when required and guide law enforcement on location details and communication with management.
• Escalate immediately in accordance with established SOPs for each type of incident.

2) Route Monitoring & Real‑Time Alerts

• Conduct GPS tracking and traveler check‑ins during transfers.
• Send real‑time alerts and recommendations to travelers while they are en route.
• Monitor geofences and report any unauthorized routes or deviations.

3) Reporting & Analytical Support

• Prepare clear, timely reports on incidents, geofences, relevant events, unauthorized routes, and recommendations.
• Highlight trends and key insights that support continuous improvement.

4) SOP Development & Standardization

• Contribute to the development and enhancement of Standard Operating Procedures (SOPs) related to traveler deployments.
• Support the creation of standard tracking and communication protocols used across operations.

Requirements:
• Completed high school diploma.
• Intermediate English level (minimum B1).
• Availability for rotational shifts.
• Strong teamwork, communication, organization, multitasking, and analytical skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, Planner).

Preferred Qualifications

• Familiarity with triage processes in GSOC/CSIRT environments.
• Experience with advanced geofencing or basic dashboarding (Excel/Power BI).
• Strong capability to produce concise, executive-level reports.