Security Operations Center (SOC) Operator, CDMX

Control Risks is a risk‑specialized consulting firm that helps build secure, compliant, and resilient organizations in an era of constantly evolving risks. By working across different disciplines, technologies, and geographies, everything we do is based on our conviction that taking risks is essential for our clients’ Mexico operations.

The selected candidate will be hired directly by Control Risks as a Security Operations Center Operator located in Mexico City. They will be responsible for monitoring relevant events in Mexico, with a special focus on the perimeter areas surrounding locations frequently visited by the Client’s travelers.

Role tasks and responsibilities:

• GPS tracking and traveler check‑ins during transfers.

• Support in preparing reports covering incident updates, geofences, relevant events, unauthorized routes, and general recommendations.

• Send real‑time information and alerts to users while they are en route.

• Help develop standard tracking and communication protocols for travelers.

• Maintain constant coordination and communication with the Security Manager and Control Risks assets in the event of security incidents involving travelers, in order to request the deployment of security personnel and guide law enforcement regarding the incident location and communication with the Client’s management.

• Support the development of Standard Operating Procedures (SOPs) that define traveler deployments. These will include communication protocols between Control Risks and Client personnel, intelligence checks prior to transfers, reaction protocols for different types of incidents, and immediate escalation procedures

Requirements:
• Teamwork

• Strong communication skills

• Organized and multitasking

• Analytical ability

• High school diploma completed

• English level (minimum B1)

• Availability to work rotating shifts: 24/7 - 07:00-15:00 15:00-23:00 23:00-07:00

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, Planner)