Security Guard - Markham

INTRODUCTION:

Commissionaires Great Lakes (CGL) is a private, not-for-profit organization founded in 1925 on a mandate that prioritizes providing meaningful employment for veterans and others committed to the well-being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to respond to the dynamic and evolving security needs of both private and public sector clients. These include uniformed guard, mobile response and support services, by-law enforcement and identification services. 

We are currently seeking a Commissionaire to join our growing team. This posting is for an existing vacancy

Your commitment to serving the needs of our clients and employees will encourage client and employee loyalty and enhance our organization’s success.

SUMMARY OF DUTIES

Under general supervision, this position is responsible for safeguarding property against theft, damage, and unauthorized activity. The role ensures the safety and security of all individuals on the premises by conducting routine patrols, identifying irregularities, and inspecting safety and fire‑protection equipment.

ESSENTIAL FUNCTIONS

1. Patrol and Surveillance

Guard, patrol, and monitor areas to prevent safety hazards, theft, violence, and violations of organizational policies.

Maintain a visible presence among visitors, patrons, and employees to preserve order and protect property.

Conduct systematic patrols of the facilities to detect signs of intrusion and verify the security of doors, windows, gates, and other access points.

2. Emergency Response

Respond promptly and effectively to emergency situations, including fires, chemical spills, medical incidents, and threatening communications.

Investigate alarms, disturbances, and unusual activities to determine appropriate action.

3. Customer Service

Deliver customer service in alignment with company standards and expectations.

Provide escort services for occupants upon request.

Offer public assistance, including lockout support and general information.

4. Reporting and Communication

Immediately report incidents, hazards, or irregularities to designated company and client personnel.

Answer telephone calls during non-business hours to relay messages, respond to inquiries, and provide information.

Prepare detailed written reports documenting daily activities, equipment, or property damage, theft, unauthorized presence, and other notable occurrences.

5. Task Completion

Complete all assigned daily, weekly, and monthly responsibilities in accordance with operational requirements.

Perform additional duties as assigned by management.

6. Other Duties and Responsibilities

Utilize proper body mechanics while performing all tasks.

Maintain continuous situational awareness and vigilance.

Demonstrate clear thinking and sound judgment during crises or high-stress situations.

Exhibit empathy and professionalism when assisting employees and addressing inquiries.

Work collaboratively with colleagues and interact appropriately with all stakeholders.

Maintain open communication with the Security team, sharing relevant information that may impact operations.

Demonstrate a willingness to learn all aspects of the position and progress through established level system within the required timeframe.

Obtain Security Control certification within six months of hire, in accordance with level-progression policy.

WE ARE EXCITED FOR YOU TO OFFER US:

Ontario Secondary School Diploma

*MUST* Ontario Security Guard License

*MUST* Valid First Aid and CPR certificate

Ability to stand for extended periods

Ability to walk for 1 – 2 hours within each four-hour period

Ability to handle potential exposure to varying weather and/or temperature conditions

Flexibility to work scheduled and unscheduled hours as operational needs arise

Building safety and facilities knowledge

Knowledge of escalation policy and procedure

Excellent verbal and written English communication skills, ability to speak French is consider an asset

Excellent customer service and reception skills

WHAT WE OFFER YOU:

Medical and Dental

Employee assistance program

Family Assistance program

Coaching and counselling support

WHAT THE JOB OFFERS YOU:

Rate of Pay: $23.00 per hour

Working Hours: 0000 – 1200, Sunday; 0000 – 0800, Monday to Thursday

Location: 1 Commerce Valley Drive, Markham, ON

Transit Accessible: Yes

This position is a temporary role to provide maternity leave coverage. The assignment is expected to last for the duration of the leave period, with an anticipated end date to be confirmed.

WHAT WE EXPECT FROM OUR COMMSSIONAIRES:

As a front-line representative of our company and client’s site you must be highly reliable, work well under pressure, able to work with minimal supervision, can multitask and always be a professional who takes pride in your dress, deportment and performance.

We would like to thank all those who apply, however only those selected for an interview will be contacted.

Commissionaires Great Lakes (CGL) is fully committed to abiding by all equal opportunity employment standards. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.