Security Consultant (UAE National)
Confidential
Posted: March 25, 2026
Interested in this position?
Create a free account to apply with AI-powered matching
Quick Summary
A Security Consultant with experience in UAE National will be required to handle customer support requests, assist with ticketing, and provide support to customers via email and phone, with the possibility of working at the customer site. The ideal candidate should be able to work independently and collaboratively with internal teams. The role requires strong communication and problem-solving skills as well as proficiency in tools such as ticketing and time tracking systems.
Required Skills
Job Description
Help AG is looking for a talented and experienced Security Consultant (UAE National) who will be responsible for the proper and accurate handling of support requests of help AG’s customers. The Engineer will receive requests by Email and Calls and handle those according to help AG’s support workflow including:
• Internal and external escalation
• Continuous communication with the customer on tickets, projects etc.
• When required, engineer will be required to work at resident engineer at customer site.
• Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets.
• Follow-up on any escalations in time.
• When required to work on projects, POC and documentation. The primary targets are customer-satisfaction, professionalism, accuracy and an outstanding high quality in the work/duties.