Security Camera Monitor 3

This a Philippine-based position;

NOT a US based position and the pay rate is not in US currency.

ABOUT ENTERPRISE MANAGEMENT:

Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

DISCLOSURES:

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

COMPANY WEBSITE: https://enterprisemanagement.org/

COMPANY PHONE NUMBER: (667) 309-5345

HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10

POSITION TITLE: Security Camera Monitor

ALTERNATE TITLE(S): Workforce Management Associate, Resource Allocation Coordinator, Surveillance Monitor, Loss Prevention Surveillance Agent

COMPANY: Enterprise Management Solutions, Inc. (in support of all customer companies under contract)

DIVISION: Human Resources

DEPARTMENT: Surveillance Monitoring

UNIT: n/a

BENEFITS PACKAGE: Ineligible.

WORK SCHEDULE: As scheduled up to 40 hours per week.

ACCOUNTABLE TO:
Surveillance Monitoring Department Manager (Human Resources Division Manager in the absence of the Surveillance Monitoring Department Manager)

ACCOUNTABLE FOR:  Live monitoring and real-time operational enforcement for all monitored sites

CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly

COMPENSATION RANGE: ₱283.63 PHP per hour (this is not USD), commensurate with experience and qualifications

ANTICIPATED TRAVEL: none

SUMMARY OF POSITION RESPONSIBILITIES:

The Security Camera Monitor is responsible for overseeing live surveillance of all sites monitored by Enterprise Management Solutions. This role plays a critical part in reducing fraud, ensuring safety, and maintaining policy compliance across monitored properties.

This position includes proactive review of staff activity, clocking out employees who leave the facility during their scheduled shifts, identifying violations of law or company policy, and ensuring proper staffing coverage by initiating calls for replacement staff when absences occur. The monitor also ensures physical security by controlling door access at high-security facilities.

SCHEDULED DUTIES AND RESPONSIBILITIES:

Monitor live security camera feeds across multiple facilities

Issue disciplinary action as needed with the approval of the CHRO

Identify and document unauthorized staff departures and clock out employees who leave while still punched in

Monitor entrances/exits and provide door access for staff and approved visitors at high-security locations

Observe for theft, physical altercations, medical emergencies, or behavioral incidents and escalate appropriately

Watch designated areas including:

Medication carts

Cash drawers

Food supply rooms

Track scheduled shifts and initiate calls for replacement staff when on-duty personnel are absent or do not show up

Record all incidents, observations, and enforcement actions in a daily security log

Notify supervisors and administrators immediately of any suspected abuse, neglect, theft, or policy violation

Review and store footage needed for internal investigations or external reporting

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

Assist your supervisor with any work-related tasks as requested, taking initiative where possible

Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures

Support the maintenance of a safe work environment by participating in drills and safety trainings as requested

Maintain confidentiality of all records, especially those relating to client treatment or financial information

Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor

Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance

Respond to after-hours alerts or calls to verify and investigate security-related issues

Assist with onboarding new monitoring tools or upgrades to surveillance systems

Participate in periodic drills or simulations of emergency response procedures

Test access control systems, cameras, and communication lines to ensure reliability

PHYSICAL DEMANDS:

Prolonged periods sitting at a desk and working on a computer

Frequent meetings via video or phone; occasional in-person site visits

WORKING CONDITIONS:

Remote

Fast-paced, deadline-driven environment with collaborative teams

COMPETENCIES AND SKILLS:

Strong attention to detail and excellent situational awareness

Ability to remain calm under pressure and make quick decisions

Familiarity with surveillance software and access control systems

Professional communication and strong documentation habits

High ethical standards and commitment to confidentiality

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

13 AIHR certifications

SHRM certification

High school diploma or GED required

Prior experience in surveillance, law enforcement, security, or residential care monitoring preferred

Knowledge of HIPAA, mandated reporting, and basic facility operations is a plus

Must be able to pass a background check and confidentiality agreement