Seasonal Dispatch Specialist

The Dispatch Specialist will play a key role in addressing inquiries, resolving issues, and managing orders from our valued external and internal customers. This position requires a swift and professional approach to overcoming service-related challenges. We are looking for a candidate who brings experience in Customer Service and Dispatch to the table.

Please note this is a seasonal/temporary position with a fixed-term contract.

Requirements:
Key Responsibilities

• Handle all customer communications (phone, email, chat)
• Enter service jobs into the client software throughout the day based on incoming requests.
• Interact directly with field service technicians and FSM coordinators to maximize scheduling efficiency.
• Escalate exceptions or unusual cases to the Coordinator or FSM team and assist in resolution.
• Research and resolve credit or billing inquiries; accurately enter part orders using manufacturer or item numbers.
• Bill service invoices correctly, verifying item numbers, quantities, and van stock.
• Review technicians’ regional schedules to ensure completeness and reschedule leftover calls as needed.
• Document all customer, technician, territory rep, and FSM interactions in the ERP and FSM systems in a timely, detailed manner.
• Keep management informed with accurate, real-time updates to ensure high levels of customer satisfaction.
• Assist in scheduling, coordinating, and following up on prescheduled maintenance and calibration service requests.
• Maintain a positive, professional demeanor at all times and lead by example.

Requirements

• Availability: Must have full availability to work shifts within the 7:00 AM to 8:30 PM window.
• Education: High School Diploma or GED (Required)
• Experience:
• 1 year customer service experience (Required)
• 1 year dispatch, technical support or scheduling experience (Preferred)

Benefits:
Competitive Salary: $3.705.000 COP.

Schedule: Monday through Friday (within the specified availability).

Monthly Completion Bonus

In addition to your base salary, you will receive a completion bonus for each successfully completed month:

• $100 USD per month
• Exchange rate fixed at 3,700 COP per USD
• Equivalent to 370,000 COP per completed month
• The total accumulated bonus is paid as a lump sum at the end of your contract, once you successfully complete the full agreed term

This means that if you complete your full contract successfully, you will receive all your monthly bonuses together in one final payment.