SDR Manager

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

At GoCardless, our Sales Development Representatives (SDRs) are at the forefront of our growth. They identify, engage, and qualify new opportunities to build a high quality sales pipeline. As we continue to scale, we’re looking for an experienced and inspiring SDR Manager to lead a team in London and drive consistent, high quality pipeline across UK&I.

This is a hands on leadership role where you will coach, develop, and empower SDRs to execute at a high standard. You will embed strong day to day habits, raise outreach and qualification quality, and partner closely with Sales, Marketing, and RevOps to improve conversion and pipeline impact.

What you will do

• Lead a team of SDRs day to day, setting clear expectations and building a strong performance culture

• Coach outreach, discovery, qualification, and objection handling through regular call reviews and feedback

• Drive performance against key KPIs and quality measures, using data to identify trends and take action

• Support hiring and onboarding, helping new starters ramp quickly and confidently

• Run a strong team cadence including one to ones, team sessions, pipeline reviews, and skills coaching

• Partner with AEs to improve alignment, handover quality, and feedback loops

• Collaborate with Marketing and RevOps to improve routing, tooling, and campaign execution

• Contribute to ongoing improvements in messaging, sequencing, and prospecting strategy

What excites you

• You love coaching and developing ambitious SDRs and helping them grow

• You lead by example, creating an environment that celebrates learning, consistency, and achievement

• You use data to improve results, stay focused on priorities, and raise quality

• You care about culture, morale, and building a team that performs sustainably

• You enjoy improving messaging and outreach using tools such as Salesforce and Gong

• You collaborate well with Sales, Marketing, and RevOps to deliver shared outcomes

• You thrive in fast changing environments and enjoy building better ways of working

What excites us

• You have proven experience managing SDRs or similar teams or you have recent, high performing outbound SDR experience (cold prospecting) and are ready to step into first time leadership

• A strong coaching mindset, with examples of improving individual and team performance

• Experience in a fast paced, target driven environment, ideally in B2B SaaS or a high growth scale up

• Confidence in onboarding, ramp, and day to day performance management

• Process driven and proactive, with a bias to action

• Empathetic leader who builds trust, develops talent, and retains strong performers

We know not everyone will meet every requirement. If this role excites you and you believe you’d be a great fit, we’d love to hear from you.

Base salary range

Salary range – the expected base salary range for this position is between GBP 53,680 and 80,520 (gross) plus 100% OTE. Base salary ranges are based on role, job level, location, and market data.

While we aim to offer competitive compensation, initial offers are typically made between the minimum and midpoint of the range, with room to progress as you grow in the role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.

• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.

• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.

• Equity: All permanently employed GeeCees get equity to share in our success.

• Parental leave: Tailored leave to support your life's great adventure.

• Time off: Annual holiday leave based on your location, supplemented by 3 volunteer days and 4 wellness days.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women

• 23% identify as Black, Asian, Mixed, or Other

• 10% identify as LGBTQIA+

• 9% identify as neurodiverse

• 2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here.

Find out more about Life at GoCardless via X, Instagram and LinkedIn.