SCRUM Master

About Anchanto:

Anchanto helps all businesses to exploit the full potential of e-commerce. Our suite of SaaS Products enables companies globally to springboard omnichannel sales, scale fulfilment operations, and use intelligent data to grow their e-commerce, logistics & amp; warehousing activities. Leading brands, distributors, retailers, and logistic enterprises such as L’Oréal, Decathlon, or DHL Supply Chain rely on our technology to scale their local and global e-commerce operations.

Headquartered in Singapore and with more than 10 local offices across Asia-Pacific, the Middle East and Europe, we are growing rapidly and looking for ambitious people to join our teams to build the future successes of Anchanto.

Position Overview:
The Scrum Master is a key role at Anchanto, responsible for driving successful product deliveries, ensuring adherence to Agile processes, and managing scrum spin-offs. The role involves overseeing projects from kick-off to release, providing weekly status reporting to internal and external stakeholders, and acting as the single point of contact for engineering, QA, delivery, and customer-facing teams.

Key Responsibilities

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Cross-Team Coordination

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Facilitate daily stand-ups, sprint planning, and retrospectives.

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Conduct sprint reviews and backlog refinement sessions.

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Support capacity planning and ensure progress tracking and scope management.

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Manage communication between product, engineering, design, and other teams.

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Track project timelines, milestones, and deliverables.

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Resolve operational issues and remove blockers.

Process Management & Optimization

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Act as the guardian of the SDLC process, ensuring adherence to defined milestones, quality gates, and documentation standards.

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Facilitate stage reviews (requirements, design, build, test, release).

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Work with Engineering Managers to enforce coding standards, peer reviews, and test coverage targets.

Tool Administration & Support

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Manage product management tools (e.g., Jira, Aha!).

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Provide training and support for tool usage across teams.

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Ensure tool hygiene and data organization.

Resource Planning & Allocation

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Support capacity planning and resource allocation.

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Track team bandwidth and project workloads.

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Coordinate with project managers on timelines and dependencies.

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Assist with prioritization frameworks and backlog management.

Stakeholder Communication

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Prepare materials for leadership reviews and board meetings.

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Communicate project status and updates to stakeholders.

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Facilitate cross-functional meetings and workshops.

Quality Assurance & Compliance

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Define and track delivery KPIs including velocity, defect rates, schedule adherence, and deployment success rates.

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Work closely with QA to ensure quality metrics are met before go-live.

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Drive root cause analysis for delays, production incidents, and quality failures.

Essential Requirements

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Logistics/Supply chain domain experience preferred.

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Experience with global customer engagement.

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Track record of handling complex SaaS-based projects, ideally in logistics/e-commerce.

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Ability to manage multiple stakeholders through influence.

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Experience engaging with international customers across diverse scenarios.

Personal Attributes

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Outcome Focused: Strong scrum management skills with a results-oriented mindset.

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Adaptability: Flexible and resilient in a rapidly changing environment.

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Analytical Thinking: Strong problem-framing and data analysis skills.

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Effective Communication: Clear written and verbal communication with diverse stakeholders.

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Problem-Solving Orientation: Proactive in addressing technical and operational challenges.

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Client Focus: Customer-centric mindset with strong relationship management skills.

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Continuous Learning: Passionate about learning, research, and emerging technologies.

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Innovative Thinking: Creative in driving product ideas and improvements.

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Collaboration: Effective both independently and in cross-functional teams.

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Project Management Skills: Strong organizational abilities to prioritize and manage multiple projects.

Benefits

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Opportunity to build a career with a fast-growing global SaaS tech company.

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Collaboration with global teams on impactful projects.

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Competitive salary package.

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Healthy work-life balance.

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Ample learning and career growth opportunities.